QA (Quality Assurance) - Santiago de los Caballeros
Nõutav:QA/Test
We're Hiring: QA (Quality Assurance)!
Location: Santiago (ON-SITE)
Are you analytical, detail-oriented, and committed to excellence? GBS Dominicana, a growing call center, is looking for a Quality Assurance (QA) Specialist to help maintain our quality standards and support the continuous development of our team.
What You'll Do
- Monitor and evaluate the quality of customer interactions.
- Conduct quality audits to ensure compliance with company processes and policies.
- Identify areas for improvement and provide constructive feedback to agents.
- Collaborate with team leaders to strengthen operational performance.
- Analyze quality trends and performance metrics to recommend improvements.
- Prepare reports and track key performance indicators.
- Ensure adherence to established quality standards and best practices.
Who You Are
- Previous experience in Quality Assurance, Quality Control, or a similar role, preferably in a call center environment.
- Strong analytical and problem-solving skills.
- Excellent attention to detail.
- Effective communication and coaching abilities.
- Proficiency in Microsoft Office, especially Excel.
- Ability to interpret metrics and generate reports.
- Strong organizational skills and the ability to work in a fast-paced environment.
- Good command of the English language (required).
What We Offer
- Competitive salary.
- Professional training and development opportunities.
- A collaborative and inclusive work environment.
- Career growth opportunities within the company.
- And many more benefits!
Ready to Join Our Team? Apply today and become part of GBS Dominicana. We look forward to meeting you!.
-Requerimientos-
- Educación mínima: Educación Básica Secundaria
- Menos de 1 año de experiencia
- Edad: A partir de 18 años
Palabras clave: calidad, quality, qa