Customer Service Representative / PR

About the Role: We are looking for a proactive and detail-oriented Customer Service / PR Representative to manage client communication before and after delivery. This role focuses on ensuring a smooth customer experience, confirming delivery details, and collecting feedback to improve our service and operations.

Key Responsibilities: Contact customers before delivery to confirm order details, timing, and readiness

Follow up with customers after delivery to ensure satisfaction and proper installation

Handle customer feedback, complaints, and issues professionally

Track and document customer experience for each order

Identify recurring problems and report them to management (delivery delays, damages, miscommunication, etc.)

Coordinate with logistics, sales, and warehouse teams to resolve issues quickly

Follow up on website orders from confirmation stage until successful delivery

Maintain clear and organized communication records

Requirements: 2–5 years of experience in customer service, PR, or client relations

Strong communication skills (Arabic & English preferred)

Organized and detail-oriented with strong follow-up skills

Ability to handle customer complaints calmly and professionally

Experience in retail, e-commerce, or furniture industry is a plus

Good knowledge of Odoo ERP is a plus