Customer Service Representative

Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person. Provide accurate information about products and services. Resolve customer complaints and issues promptly and professionally. Maintain detailed records of customer interactions and transactions. Process orders, returns, and service requests where applicable. Follow company policies and customer service procedures. Escalate complex issues to the appropriate department when necessary. Build and maintain positive relationships with customers. Meet customer satisfaction and performance targets.

Requirements:

Minimum of a secondary school certificate or relevant qualification. Proven experience in customer service or a related role is an advantage. Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Ability to remain calm and professional under pressure. Good computer skills and familiarity with CRM systems are a plus. Ability to work flexible hours, including weekends if required. Strong attention to detail and customer-focused attitude. Ability to work independently and as part of a team.