Investor Relations Analyst

Responsibilities Serve as a primary contact for a high volume of retail investors, addressing account questions, resolving issues, and delivering a consistently high standard of service

Develop and apply strong working knowledge of Fundrise's products, investment structures, and strategies to accurately and confidently support investors

Evaluate our current AI tools and responses to identify gaps, improve the customer experience, and drive team efficiency

Work with the Fundrise team to develop systematic methods for scaling our business and further supporting our growing investor base

Minimum Qualifications 1+ year of prior customer service experience, ideally in a high-volume environment

An understanding of the impact of positive, proactive customer service on brand loyalty and customer retention

Strong written and verbal communication skills, with an ability to explain complex topics clearly

Comfort working independently while staying closely coordinated with a team

High attention to detail and ability to manage multiple priorities

Desire to learn about Fundrise products and investment strategies

Preferred Qualifications Bachelor’s degree in Finance, Business or related field

Prior customer service experience in real estate or financial services

Benefits at Fundrise Remote-first work environment (must live in the United States)

Competitive medical, dental, and vision insurance, with Fundrise contributing to both employee and dependent premiums

Flexible Spending Accounts for medical expenses, dependent care, and parking

401(k) with 3% contributed by Fundrise, regardless of whether you are actively contributing yourself

Fully covered life insurance and short-term disability

Significant equity via our employee stock grant program

Gympass benefit including mental health resources

Flexible PTO

Employee Assistance Program

Paid parental leave