Client Relationship Officer

Job Title: Client Relationship Officer

Locations: Port Harcourt & Lagos Employment Type : Full-time

About The Role

The Client Relationship Officer is responsible for managing and nurturing relationships with clients, ensuring their satisfaction, addressing their needs, and promoting long-term business partnerships. This role involves regular communication, follow-ups, onboarding support, and ensuring clients maximize the value of our products/services.

Key Responsibilities

• Serve as the primary point of contact for assigned clients.
• Build and maintain strong, long-term relationships with clients.
• Conduct regular check-ins, feedback sessions, and follow-up calls.
• Ensure timely resolution of client issues, inquiries, and complaints.
• Assist with the onboarding of new clients, ensuring they understand how to use the product or service effectively.
• Provide training sessions or coordinate demos with the technical team.
• Monitor client adoption and usage to identify challenges or areas for improvement.
• Track client satisfaction levels and take proactive steps to improve retention.
• Collect feedback and communicate insights to internal teams.
• Manage renewal processes and ensure contract continuity.
• Identify opportunities to upsell additional features or services.
• Present solutions that align with client needs and business goals.
• Collaborate with the sales and marketing teams to drive revenue growth.
• Maintain accurate records of client interactions and account history.
• Prepare weekly and monthly reports on client health, issues, and retention rates.
• Escalate major client issues to management when necessary.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
• Minimum of 1–3 years experience in customer service, client management, or sales.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong time management and ability to handle multiple clients at once.
• Proficiency in CRM tools and Microsoft Office Suite.
• Ability to work collaboratively with cross-functional teams.

Key Skills

• Customer Relationship Management
• Communication & Interpersonal Skills
• Sales & Negotiation
• Conflict Resolution
• Attention to Detail
• Empathy and Active Listening
• Reporting & Documentation

Job Type: Full Time Job Location: Lagos Port Harcourt

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Job Title: Client Relationship Officer Locations: Port Harcourt & Lagos Employment Type : Full-time

Key Skills

• Customer Relationship Management
• Communication & Interpersonal Skills
• Sales & Negotiation
• Conflict Resolution
• Attention to Detail
• Empathy and Active Listening
• Reporting & Documentation