Product Manager - Fleet
A bit about Forest
We’re Forest. You know, those shared e-bikes in London that look like trees. We’re London’s most sustainable shared e-bike operator. We bridge the gap between affordability and sustainability, using advertising revenue to offer our users up to 30 free minutes per ride. Our mission is to help cities move greener-and we’re growing fast.
A bit about the role
Our e-bike sharing service has become crucial for Londoners as we handle thousands of rides daily. Every bike needs batteries swapped, repairs done, and contractors to look after it, and our Operations team needs software that keeps up.
The Fleet squad builds that software: internal tools that empower our operation. We are looking for a Product Manager to lead the squad and scale the Fleet platform as the operation grows.
Your key responsibilities include:
- Work alongside Operations. Spend time with the warehouse, battery and vendor teams, and with contractors on the street. See how they use our tools, where they lose time, and what slows them down as the fleet grows.
- Build our roadmap. Own the Fleet roadmap and keep everyone in the business up to speed to how our technology is progressing.
- Turn operational problems into product work. Define the problem with Operations, agree the scope with the tech lead and designer, and get sign-off from the right people before the engineers start.
- Use data and research. Check trends in Tableau and Amplitude, and work with our data team on deeper analysis and user research.
- Close the loop after release. Review each feature with the people who use it, measure the result, and decide what comes next.
Your impact:
Reporting to the VP of Product, you will:
- Scale the Fleet platform so that the operation can grow without the same growth in cost and headcount.
- Own the product areas that matter most to Operations: battery swaps and charging; warehouse, repairs and maintenance; and the vendors and contractors who work on our fleet.
- Be the link between Operations and Tech. Operations leaders and the engineers agree on priorities with you, and everyone knows what is being built, why, and when it will arrive.
- Measure what you ship, and show how each change makes our operation faster, cheaper or more reliable.
Who you are:
- Product experience. 1+ or more years as a Product Manager, ideally on operations or logistics tech, or on internal tools and B2B platforms.
- Stakeholder management. You work well with senior, non-technical people. You can say no, explain why, and keep them on side.
- Clear communication. You keep people informed without being asked, in writing and in person.
- Structure. You run meetings with a clear agenda and clear actions, and you follow up until they are done.
- Data. You are comfortable with dashboards and product analytics, and you use numbers to decide what to build and to show results. SQL is a plus.
- Working with a remote team. You can lead engineers in another country and time zone, and keep work moving with good written specs and async updates.
- Interest in operations. You want to understand how a physical operation works day-to-day, and you enjoy making it run better.
- (Optional) AI proficiency. You are comfortable working with AI agents, improving your efficiency and scaling the impact of your work.
Location
This is a London-based role, 5 days a week in our warehouse, next to the Operations team you build for. Most of our Tech team is based in Santiago, Chile.
If you require a more flexible working arrangement, please still apply! Please send us an email after applying to let us know about any requirements you might have at people@humanforest.co.uk.
What you’ll get in return
🚲 Free Forest bike rides for you and a +1
🌴 25 days holiday pro rata + bank holidays
🩺 Private Medical Insurance & Cashplan
🧘♀️Therapy and career coaching sessions through MYNDUP
📚 Annual personal development budget
🌯 Free lunch on Wednesdays
🐣 Enhanced Parental Leave
🥳 Regular Socials
🎈 Birthday off
👶 Childcare salary sacrifice
Equal opportunities
Forest is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not tolerate any form of discrimination, bias, or harassment.
If you'd like to share your pronouns, please let us know.
If there's any reasonable adjustments we can include to make our application process easier for you (due to disability, neurodiversity or anything else) please let us know so we can support you.
Want to make an actual, positive impact for cities? Join us, and help us grow the forest!