Logistics Quality Manager

Job type: Full-time Team: Operations At foodora , our riders are the heart of everything we do. Their performance, professionalism, and satisfaction directly impact our customers’ experience—and our success in the Swedish market. That’s why we’re looking for a Logistics Quality Manager to take our rider excellence to the next level. About the role As the Logistics Quality Manager , you will be responsible for building and implementing scalable frameworks to support, empower, and develop our rider fleet of over 7,000 riders across Sweden. You’ll play a key role in driving quality, efficiency, and consistency in our rider operations—ensuring that riders are set up for success, our processes are future-ready, and our brand continues to lead in delivery excellence. You’ll also lead and support our five experienced Area Managers , each managing one of Sweden’s key regions: West, South, North, Central, and East . Your mission

Ensure high-quality rider operations across the country in a scalable and resource-efficient way

Enable riders to perform their job as efficiently and smoothly as possible

Set and uphold standards that strengthen our brand and support rider satisfaction

What you’ll work on

Develop and improve training frameworks for new and existing riders

Set up processes for ID verification , sickness reporting , and renewal management

Implement follow-up structures for performance , compliance , and rider feedback

Ensure riders are well-informed, correctly equipped, and represent the brand positively

Support smooth rollout of features in our Roadrunner delivery app through input and feedback

Maintain a high-quality Helpcenter with accurate and helpful information for riders

Guide and train local rider operations teams to execute procedures effectively

Standardize and scale best practices across all regions

Drive digitalization and automation of internal rider operations and communication

Ensure compliance with legal and regulatory requirements for fleet management

Key KPIs (not limited to)

Acceptance Rates

Excused/Unexcused No-Shows

Rider Compliance Issues

Break times

Customer complaints

Rider Contacts & Inquiries

Office Hour Efficiency (%)

Who you are

A strategic thinker with a hands-on approach to operations

Experienced in leading teams and building scalable processes

Familiar with field operations, logistics, or workforce management (experience with gig economy platforms is a plus)

Strong communicator and people leader who can align teams across regions

Tech-savvy with an eye for process automation and digital tools

Analytical and data-driven in decision-making

At least 5 years of experience in similar field, preferably gig-economy

Ready to lead the future of rider quality in Sweden? Apply now and help shape the next chapter of foodora’s operational excellence.