Five Star Solutions, headquartered in Sioux Falls, SD, is seeking a full-time, on-site Operations Supervisor for our Guatemala City location. This role provides dedicated on-site leadership ensuring smooth day-to-day site operations, strong coordination withU.S.-based leadership, and a positive on-site experience for associates. This role is ideal for an experienced operations professional who is highly organized, collaborative, and adaptable as the site continues to grow. We are seeking a motivated and hands-on Onsite Operations Supervisor to support daily operations and lead front-line teams in a fast-paced environment. This role is ideal for someone who thrives on the floor, leads by example, and is passionate about driving performance and accountability.
Responsibilities
Supervise and support daily onsite operations to ensure efficiency and service quality
Provide real-time coaching, feedback, and performance management to team members
Maintain a strong floor presence, actively engaging with staff and handling escalations as needed
Monitor key performance metrics and implement process improvements
Ensure adherence to company policies, procedures, and professional standards
Foster a positive, accountable, and high-performing team environment
Adapt quickly to changing priorities and operational needs
Qualifications
1+ year of experience in a supervisory or team lead role
Proven track record of effective performance management
Process-oriented mindset with strong attention to detail
Willingness to remain hands-on, including high floor presence and phone involvement
High level of professionalism, reliability, and accountability
Flexible and adaptable in a dynamic, onsite work environment
As Five Star continues to grow, we are looking for a leader who leads from the front and is a strong communicator with the ability to motivate and guide teams. The ideal candidate would be a solution-oriented thinker who can balance people and process.