Customer Coordinator – Overseas Accounts (Jewelry Industry)

Why Join Us Be part of a high-end jewelry manufacturer serving international clients, where precision, craftsmanship, and service excellence define everything we do.

In this role, you will work directly with global customers and cross-functional teams, playing a key part in delivering world-class products and experiences.

We’re looking for someone who thrives in fast-paced, detail-driven environments and enjoys problem-solving, coordination, and relationship management at an advanced level.

--------------------------------------------------- Your Impact

• Own and manage end-to-end customer experience for overseas accounts
• Ensure smooth order execution from quotation to delivery
• Act as the bridge between customers and production, ensuring alignment and accuracy
• Contribute to customer satisfaction, retention, and revenue growth

----------------------------------------------------- What You’ll Do

1. Serve as the main contact for international clients, building strong, trust-based relationships
2. Manage customer inquiries, orders, and issues with speed, accuracy, and professionalism
3. Coordinate with CAD/Design, Production, QA, and Logistics to ensure on-time and accurate delivery
4. Proactively track order status and communicate risks or delays with solutions
5. Prepare quotations and commercial documents, ensuring correctness and fast turnaround
6. Identify upselling opportunities and support business growth initiatives
7. Monitor customer satisfaction (CSAT) and continuously improve service quality
8. Support customer’s sample tracking and company collection organization for client presentations
9. Represent the company in international trade shows or customer meetings (occasionally)

Qualifications: Thai nationality Strong & Effective English communication skills (professional working level required) Minimum 10 years’ experience in Customer service / Account coordination / Sales Support Minimum 5 years’ experience in Jewelry manufacturing or related industry (highly preferred) Solid understanding of jewelry production processes Ability to handle multiple clients, deadlines, and complex coordination independently Strong attention to detail and ownership mindset Experience managing overseas or B2B clients. Commercial mindset with upselling or account growth experience Familiarity with Microsoft 365 and ERP/CRM systems (Microsoft Dynamics Navision is a plus)