Sales Administrator (Contract 12 months)

• Receive and process customer purchase orders via email, LINE, and phone.
• Check purchase orders for accuracy, including customer details, product codes, SKUs, quantities, prices, discounts, and delivery dates.
• Enter and update sales orders accurately in SAP.
• Confirm product availability, pricing conditions, minimum order value, and customer-specific requirements.
• Monitor orders from receipt through delivery and follow up on pending or delayed orders.
• Keep customers updated on order status, product availability, delivery schedules, and order changes.
• Handle and resolve issues related to price discrepancies, SKU changes, short shipments, damaged products, delivery delays, rejected orders, and returns.
• Coordinate with Sales, Warehouse , Supply Chain, Finance, and Customer Service teams to resolve fulfillment issues.
• Ensure customer orders meet minimum shelf-life requirements and other specific ordering conditions.
• Coordinate product replacements, returns, and rejected deliveries according to company procedures.
• Maintain accurate customer, product, SKU, pricing, and delivery master data in SAP and other relevant systems.
• Prepare daily, weekly, and monthly reports related to orders, returns, rejected orders, product availability, and delivery performance.
• Analyze monthly reject and return trends to identify root causes and support corrective actions.
• Provide accurate order and customer information to support sales meetings and management reports.
• Suggest improvements to order processing and customer service procedures.
• Perform other sales administration duties as assigned.

Qualifications: Bachelor’s Degree in Business Administration, Communication, International Business, Supply Chain, Marketing, or a related field. Experience in sales administration, order management, customer service, sales support, international trade, marketing, or a related field. Proficiency in Microsoft Office, especially Excel, Word, and Outlook. Strong communication and interpersonal skills. Good problem-solving and follow-up skills. Able to manage multiple tasks, work under pressure, and meet deadlines. Able to work independently and as part of a team. Positive, service-minded, proactive, and can-do attitude.