Sr. Field & Community Manager

About Finix Finix is building the global operating system for fintech, starting with payments. From startups to publicly traded companies, Finix processes tens of billions of dollars annually both in-store and online. Finix was founded in 2015 and is headquartered in San Francisco.

To date Finix has raised over $200M, including a $75M Series C led by Acrew Capital and Lightspeed Venture Partners and backed by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Visa, and others

About the Role We're looking for a Senior Field & Community Manager to build engagement, brand loyalty, and trust among our customers, partners, and advocates online and in person. You'll manage our presence across social media and our community channels, and bring that community to life through executive dinners, meetups, conferences, and field marketing activations that deepen relationships with our most important customers. This role sits at the intersection of always-on community engagement and high-touch, in-person relationship building. You'll need to be comfortable with both a content calendar and a guest list.

Your Team: You'll report to the Head of Marketing and work closely with Sales and leadership on executive dinners and VIP customer events, with Creative & Design on event and campaign assets, and with Organic on turning customer stories into case studies and testimonials.

What you'll do: Create, curate, and manage content that's relevant, engaging, and aligned with our brand voice across social and community channels

Plan and execute in-person and virtual events (executive dinners, meetups, conferences, and field marketing activations) owning logistics end-to-end: venue, guest lists, vendors, budget, and on-site execution

Curate guest lists and manage invitations for executive dinners and VIP customer events, working closely with Sales and leadership

Represent Finix at events to build relationships and visibility

Respond to comments, direct messages, and community queries in a timely, professional way, and foster a positive, inclusive community

Identify and cultivate relationships with key customers, power users, and advocates who can fuel referrals, testimonials, and word-of-mouth growth

Develop and enforce community guidelines, and monitor conversations to manage PR-sensitive situations

Measure event ROI and attendee feedback, and track community engagement metrics to identify opportunities for improvement

Gather customer feedback and community insights and report trends to Product and Marketing

What you bring: 5+ years in community management, field marketing, or event marketing, ideally in B2B

Proven experience planning and executing in-person events end-to-end, from intimate executive dinners to larger activations

Exceptional written and verbal communication skills, with high emotional intelligence

Proficiency with social media management platforms, analytics dashboards, and basic design or video tools

Comfort managing budgets, vendors, and multiple concurrent events without dropping details

What would make us excited: Experience in fintech, payments, or at a hyper-growth B2B SaaS company

An existing network within the payments or fintech industry

Experience building a customer advocacy or referral program from scratch

Comfort presenting to and coordinating with senior executives and sales leadership