Client Experience Manager(Part-time)

Key Responsibilities

Client Relationship Management

Develop and maintain positive, professional relationships with clients, their families, representatives, and other stakeholders. Act as a key point of contact for client enquiries, concerns, feedback, and general communication. Ensure clients feel listened to, respected, valued, and involved in decisions relating to their care and support. Regularly communicate with clients and families to understand their experience and identify any concerns or changing needs. Manage client expectations professionally and ensure appropriate follow-up on agreed actions.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section