account manager

F.SHAW MANAGEMENT & CONSULTING INC. is currently seeking an individual for a full-time position as an Account Manager.

FSMCI is a licensed, full service elevator consulting firm that specializes in all aspects in management of elevating devices. With over 250 years of collective elevator and escalator experience on our team, coupled with a growing portfolio of over 500 buildings and 2,000 elevating devices, FSMCI prides itself on working with a prestigious client base that includes some of the most renown management companies in the industry.

*Responsibilities*

• Manage portfolio of elevators and escalators for various clients (i.e. residential, retail, commercial, governmental).
• Provide regular updates and assistance to our clients, responding to inquiries and addressing any client concerns in a timely manner.
• Liaison between elevator contractor and our clients, coordinating and facilitating meetings with both contractors and clients on a regular basis.
• Prepare proposals and contract documents on an as-needed basis.
• Track and perform follow-ups with customers and clients as required.
• Review contracts and invoices, ensuring accuracy and compliance.
• Plan, execute, and manage client accounts and projects.
• Build relationships with both contractors and clients to ensure brand and project success while ensuring client satisfaction and retention.
• Review TSSA reports with the internal team and provide assistance to clients for resolution on specific items.
• Service call follow ups with contractors to ensure issues are resolved on a timely basis.
• Review and send our inspection reports in a timely manner to the contractors, clients, and respective members on the internal team.
• Scheduling for field team in an efficient manner.
• Perform other duties as assigned.

*Job Requirements*

• Competency using MS Office Suites (Word, Excel, PowerPoint, Outlook).
• Ability to work in a fast-paced environment.
• Bachelor?s degree in business administration, marketing, or a related field.
• Excellent communication skills in English are required.
• Ability to work independently, remotely, and in a team environment when required.
• Positive attitude with a keen interest for learning, improvement, and individual growth.
• Excellent planning, organizational, and time management skills.
• Keen attention to detail.
• Previous experience in property management industry is considered an asset.

*What We Offer *

• Competitive salary.
• Excellent health benefits plan (i.e. medical, dental).
• Participation in the company pension plan.
• Performance and profit-based bonus.
• 3 weeks paid vacation.
• Hybrid work environment (i.e. 1-2 days in-office on a weekly basis).
• Opportunity to join a dynamic team in a niche industry that is poised for growth in the near future.

*Job Types*

• Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Company events
• Dental care
• Flexible schedule
• Paid time off
• RRSP match
• Work from home

Education:

• Bachelor's Degree (preferred)

Language:

• English (preferred)

Work Location: Remote