SAP Vehicle Sales & Service Coordinator

Role Purpose

We are seeking an SAP Vehicle Sales & Service Coordinator to support day-to-day operations within the Commercial Vehicle Division. The successful candidate will assist in managing SAP processes related to vehicle sales, after-sales service, and workshop operations while ensuring efficient support to business users and stakeholders.

Key Responsibilities

Vehicle Sales Operations

• Support the complete vehicle sales cycle in SAP, including quotations, sales orders, deliveries, and invoicing.
• Maintain vehicle master data, pricing structures, accessories, and sales packages.
• Assist in monitoring sales transactions and ensuring data accuracy.

Service & Workshop Operations

• Support service order processing, job card management, time entry, and service billing activities.
• Monitor workshop schedules, technician allocation, and service capacity utilization.
• Coordinate with service teams to ensure smooth operational workflows.

Customer Support

• Log, track, and follow up on customer complaints and service requests.
• Ensure timely resolution and closure of customer issues.

SAP & Business Support

• Provide first-line SAP user support for sales and service teams.
• Assist in preparing SOPs, user manuals, and training materials.
• Support end-user training and process improvement initiatives.
• Coordinate with internal stakeholders to gather and address business requirements.

Qualifications

• Bachelor's Degree or Diploma in Business Administration, Information Technology, Automotive Engineering, or a related field.

Experience

• 1–2 years of experience in SAP Sales and Service support.
• Experience within the automotive or commercial vehicle industry is highly preferred.
• Exposure to vehicle sales, workshop operations, after-sales service, or dealership environments.

Technical Skills

• Working knowledge of SAP ERP.
• Understanding of vehicle sales processes, service operations, and workshop workflows.
• Experience with master data maintenance and transactional processing in SAP.
• Good proficiency in MS Office applications.

Soft Skills

• Strong communication and interpersonal skills.
• Ability to work effectively with Sales, Service, and Operations teams.
• Good organizational and multitasking abilities.
• Customer-focused approach with strong attention to detail.