Collections Officer
About This Role
ERGOS Technology Partners is an international managed IT services provider headquartered in Houston, Texas, delivering end-to-end computer support and services to businesses and organizations of all sizes across the country. We are seeking a Collections Officer to support our Finance and Accounting team in our headquarters in Houston, Texas.
In this role, you will serve as the operational backbone of the accounts receivable process — managing overdue accounts, customer communications, and recovery efforts that keep cash flow healthy. You bring hands-on collections or credit control experience, a detail-oriented approach to account management, and the interpersonal skills to navigate difficult conversations while preserving customer relationships.
Responsibilities
Monitor accounts receivable and identify overdue payments
Contact customers via phone, email, or letter to follow up on outstanding balances
Negotiate payment plans and settlement terms in line with company policy
Maintain accurate records of collection activities and customer communications
Escalate delinquent accounts to management or legal/collections agencies when necessary
Reconcile customer accounts and resolve billing disputes
Prepare regular reports on collections status, aging receivables, and recovery rates
Ensure compliance with relevant debt collection laws and regulations (e.g., FDCPA)
Coordinate with sales, customer service, and finance teams to resolve account issues
Update customer files and CRM/collections system with current status
Support process improvement initiatives to increase recovery rates and efficiency
Qualifications
1–3 years of experience in collections, credit control, or a related finance role
Strong knowledge of accounts receivable processes and debt collection regulations
Proficiency in MS Excel and accounting/ERP or CRM software (e.g., SAP, QuickBooks, Oracle, Salesforce)
Excellent negotiation, communication, and interpersonal skills
Ability to handle difficult conversations professionally and remain calm under pressure
Strong organizational skills and attention to detail
Bachelor's degree in Finance, Accounting, Business Administration, or related field (preferred); equivalent demonstrated experience considered
Experience in [insert relevant industry, e.g., insurance, financial services, healthcare] is a plus
Benefits
Health, dental, and vision insurance
Life insurance
401(k)
Paid time off
About ERGOS Technology Partners
Headquartered in Houston, Texas, ERGOS Technology Partners is an international provider of managed IT services specializing in end-to-end computer support and services for businesses and organizations of all sizes. Our highly trained professionals work tirelessly to ensure efficient operations, secure data resources, reliable systems, and exceptional customer service - and we hold every member of our team to that same standard.