Client Delivery Lead

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About Entrega Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.

Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients.

Position Summary Entrega is seeking an experienced Client Delivery Lead to strengthen our client delivery function. This leader is responsible for ensuring that client commitments are delivered successfully across engagements - on time, within scope, and with consistently high quality. The Client Delivery Lead oversees the leaders responsible for managing client delivery relationships and project execution, ensuring strong delivery governance, operational discipline, and client satisfaction across the organization.

This role partners closely with Client Services leadership, Operations leadership, and production delivery teams to ensure that client commitments are well-defined, properly planned, and executed effectively.

Depending on candidate experience, this role may also oversee the Project Management Office (PMO) to ensure strong project management standards and execution discipline across the company.

This role requires a leader who combines client relationship maturity, operational discipline, and strong delivery leadership within a professional services environment.

Responsibilities This description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs.

Client Delivery Leadership

Oversee Service Delivery Managers responsible for client delivery relationships

Ensure client commitments are executed successfully across accounts and engagements

Maintain strong delivery governance across projects and delivery teams

Manage delivery escalations and ensure timely resolution of client delivery issues

Partner with Client Services leadership to align client expectations with delivery capability

Ensure delivery leaders maintain strong communication and trust with client stakeholders

Delivery Governance & Performance Management

Monitor delivery health across active engagements

Ensure delivery teams maintain strong project oversight and execution discipline

Identify delivery risks early and coordinate mitigation strategies

Establish consistent delivery practices and expectations across delivery teams

Ensure strong collaboration between delivery leadership and operational delivery teams

Project Management Leadership (PMO Oversight)

Oversee the Project Management Office (PMO)

Ensure strong project management standards across engagements

Develop and maintain project governance frameworks and best practices

Support the development and coaching of project management talent

Promote consistent project execution discipline across the organization

Client Delivery Excellence

Establish strong expectations for delivery accountability and professionalism

Promote continuous improvement in delivery practices and client engagement

Encourage proactive management of delivery risks and issues

Partner with operational leaders to improve delivery predictability and execution efficiency

Cross-Functional Leadership

Partner with Client Services leadership to align delivery execution with client expectations

Partner with Operations leadership to ensure delivery resources and production teams are effectively utilized

Work closely with Finance and Operations to monitor delivery performance and operational efficiency

Support leadership decision-making related to delivery capacity, prioritization, and client engagement strategy

Qualifications The following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role.

10–15+ years of progressive experience in professional services, consulting, technology services, or similar client delivery environments

5+ years in a senior delivery leadership role (Director, Practice Lead, Delivery Lead, Program Director, or equivalent) with responsibility for overseeing delivery teams or client portfolios

Demonstrated experience leading complex client delivery engagements, including managing delivery performance across multiple projects or accounts

Demonstrated experience managing delivery leaders such as Service Delivery Managers, Program Managers, or Project Managers

Strong understanding of professional services delivery models, including project-based delivery, managed services delivery, and client engagement governance

Demonstrated experience managing delivery escalations and complex client situations, including scope changes, delivery risks, and stakeholder alignment

Experience establishing or strengthening delivery governance frameworks, project management standards, or delivery best practices across teams

Experience overseeing or partnering with a Project Management Office (PMO) and promoting strong project management discipline across engagements

Experience working closely with operations or resource management functions to align delivery commitments with available capacity and delivery capability

Demonstrated ability to operate effectively within cross-functional leadership environments, partnering with sales, operations, finance, and executive leadership

Experience leading delivery in enterprise client environments with complex stakeholder structures preferred

Experience in a professional services, consulting, or technology services firm strongly preferred

Bachelor’s degree in Business Administration, Management, Engineering, Information Systems, or related field required

Performance Profile This is a high-impact leadership role within a performance-driven professional services organization. The Client Delivery Lead will strengthen the effectiveness of Entrega’s client delivery function and directly influence delivery consistency, client satisfaction, and operational execution across engagements.

Successful candidates will demonstrate:

High accountability for delivery outcomes across multiple clients and engagements

Strong client-facing leadership presence, with the ability to build trust and credibility with senior client stakeholders

Structured, disciplined thinking around delivery governance, project oversight, and execution standards

Comfort operating within defined operational systems and delivery processes

Ability to balance client expectations with operational delivery realities

Calm, confident judgment when managing delivery challenges or escalations

Strong leadership of delivery managers and project teams, with a focus on accountability and performance

Clear, executive-level communication with both clients and internal leadership

Commitment to delivery excellence and continuous improvement in how engagements are executed

Compensation & Benefits This role offers a competitive base salary aligned to experience and scope. Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.

We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees’ well-being.

Equal Employment Opportunity Entrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.