Resource Allocator

Job purpose

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across more than 130 airports in 34 countries through ground handling, cargo, travel, catering, and retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams.

Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future-thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you’re inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you on board.

As a resource allocator, you will maximise the utilisation of resources and provide a dynamic resource allocation plan by optimally allocating key operational resources, including manpower, equipment, and facilities, on the day of operation. You will ensure that resources are allocated independently, without prejudice, and in line with planned business needs, dynamic real-time operational demands, and unscheduled customer requirements, while achieving the targeted levels of current service level agreements. You will also provide an independent view on the most effective utilisation of all resources.

In this role, you will handle

• Pre-planning: Develop and maintain resource allocation plans 24 to 7 hours in advance of operations, ensuring manpower, equipment, and facilities are aligned with forecasted demand, schedules, and operational requirements.
• Shift allocation planning: Review resource availability at the start of and throughout the shift, allocate resources according to operational workload, communicate allocation plans to operational teams, and provide recommendations on staffing requirements, overtime, and contingency measures as required.
• Real-time allocation: Monitor operations in real time and dynamically adjust resource allocations to address changing priorities, delays, disruptions, staff shortages, and other unforeseen circumstances. Use systems such as RMS, RTC, MACS, OPERA, and other relevant platforms to maximise operational efficiency, productivity, and continuity.
• Use specialist resource planning and operational systems, including RMS, RTC, MACS, OPERA, and other relevant IT platforms, to optimise resource utilisation, productivity, and operational efficiency.
• Provide expert advice and recommendations to the operational shift in-charge on resource deployment, staffing requirements, overtime needs, and operational contingencies to support smooth shift operations.
• Manage workforce allocation challenges, including staff shortages, sickness, and absenteeism, ensuring appropriate actions are taken and relevant updates are communicated to the administration team.
• Communicate resource allocation plans effectively to operational teams and continuously monitor progress to ensure tasks are completed in accordance with operational priorities and service standards.
• Develop and implement contingency resource plans to maintain operational continuity during scheduled and unscheduled system outages.
• Work collaboratively with resource allocators and operational teams to ensure effective shift handovers and provide support across departments and operational areas as required.
• Monitor and evaluate the effectiveness of resource allocation activities, identify opportunities for improvement, and provide recommendations to management to enhance operational performance, system utilisation, and workforce productivity.

Qualifications

To be considered for this role, you must meet the following requirements:

• Have completed 12 years of schooling or equivalent.
• Have at least 2 years of experience in a supervisory role within the ground handling or airline industry.
• Have advanced computer skills and knowledge of specialist applications, systems, or programmes such as Resource Management Systems (RMS), Real-Time Control (RTC), Multi-Access Check-In System (MACS), and/or Management Information System (OPERA).

You’ll have an edge if you have

• Previous experience in operational resource allocation, shift management, or overtime planning.
• Excellent analytical skills and the ability to respond quickly to dynamic changes during a shift.

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, with a presence in more than 80 countries offering expertise in ground handling, cargo, travel, and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.

Salary and benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city.