RESERVATION & GENERAL ADMIN STAFF

Location: Ungasan , Kuta Selatan Bali Job Description

• Manage villa reservation processes, from guest inquiries and bookings to confirmation, check-in, and check-out.
• Respond promptly and professionally to guest inquiries via WhatsApp, email, Online Travel Agencies (OTAs), and other communication channels.
• Monitor villa availability and ensure all reservation information is accurate and up to date.
• Follow up with potential guests and assist in converting inquiries into confirmed bookings.
• Monitor and record booking payments, and outstanding balances.
• Maintain accurate reservation records, guest information, occupancy data, and related reports.
• Coordinate with Housekeeping, Engineering, Villa Management, and other operational teams regarding guest arrivals, departures, special requests, and villa readiness.
• Handle general administrative tasks, including document filing, data entry, correspondence, and document management.
• Prepare daily and weekly reservation and administrative reports.
• Assist management with administrative and operational tasks as required.
• Ensure guest and company information is handled accurately and confidentially.

Qualifications

• Minimum Diploma (D3) or Bachelor's Degree (S1), preferably in Hospitality, Tourism, Business Administration, or a related field.
• Minimum 1–2 years of experience in reservations, front office, villa/hotel operations, or general administration.
• Experience in villa or property management is an advantage.
• Good command of English and Indonesian, both written and spoken.
• Excellent communication and interpersonal skills with a friendly and professional attitude.
• Proficient in Microsoft Office and/or Google Workspace, particularly Excel or Google Sheets.
• Strong attention to detail, organization, and time management skills.
• Able to multitask, prioritize responsibilities, and work effectively under pressure.
• Able to work independently as well as part of a team.
• Good problem-solving and customer service skills.
• Responsible, proactive, reliable, and willing to learn.
• Willing to work in a villa/property management environment in Bali.

Preferred Skills

• Experience using Online Travel Agencies (OTAs), such as Booking.com, Airbnb, Agoda, etc.
• Experience handling guest communications and booking platforms.
• Good administrative, reporting, and data management skills.

Position Details Position: Reservation & General Admin Staff Employment Type: Full-time

Skills: Microsoft Word, Microsoft Office, Communication, Hotel Reservations, Administration, Microsoft Excel, Teamwork, Customer Service, Hotel Reception, Public Speaking