Cloud Support Associate

Job Description

We are looking for a Systems / Infrastructure Engineer to support the administration, monitoring, maintenance, and provisioning of enterprise IT infrastructure across a multi-tenant environment.

Key Responsibilities

• Monitor the health and security status of approximately 120 servers using Tenable SC.
• Support the upcoming technology refresh for mainstream systems.
• Perform 1st-level troubleshooting for server and VM-related issues.
• Troubleshoot and escalate hardware faults and software errors to contractors/vendors.
• Ensure compliance and security standards across managed systems.
• Perform VM and project resource provisioning across multi-tenant environments.
• Carry out regular patching and maintenance of managed systems.
• Administer and support common infrastructure services, including:
• Active Directory (AD)
• SQL Database
• Veeam Backup
• Microsoft Configuration Manager (MECM/SCCM)
• Symantec Endpoint Protection Manager (SEPM)

Requirements

• Minimum Diploma in Information Technology, Electrical & Electronics Engineering, or a related discipline.
• At least 2 years of relevant IT industry experience.
• Hands-on experience with:
• RHEL and Windows Server Administration
• Windows client administration and OS image provisioning
• Nutanix platforms, including Prism Central, Nutanix Files, and Nutanix Move
• Ansible
• Possess at least one Professional-level or higher Cloud / Hyper-Converged Infrastructure certification from AWS, Microsoft, Google, Oracle, Nutanix, VMware, or equivalent