Account Manager (US, Remote)
Who is Eleos Health?
The people who deliver care in our communities and homes do some of the most important work in healthcare. But too often, theyʼre asked to spend their time navigating paperwork, administrative burden, and problems they only discover after something has already gone wrong.
Eleos exists to change that.
Weʼre building the system of action for community-based care - helping behavioral health, hospice, home health, and other care teams spend less time reacting to problems and more time focused on the people they serve.
Powered by our Polaris AI, Eleos works alongside clinicians and their teams to understand whatʼs happening across care in real time and take action before issues become problems, reducing administrative burden, protecting revenue and compliance, and giving care teams more time and capacity to deliver great care.
Our vision is a world where care teams can stay one step ahead, rather than constantly catching up. Weʼre helping shift an entire industry from reactive to proactive, and we need talented people to help us get there.
happening across care in real time and take action before issues become problems, reducing administrative burden, protecting revenue and compliance, and giving care teams more time and capacity to deliver great care.
Our vision is a world where care teams can stay one step ahead, rather than constantly catching up. Weʼre helping shift an entire industry from reactive to proactive, and we need talented people to help us get there.
What is the opportunity:
We’re hiring an Account Manager to own and grow relationships with our existing customers as we scale our digital health SaaS platform. This role blends account management and consultative sales, giving you the opportunity to deepen customer partnerships while driving revenue growth by selling new products, features, and expansions. You’ll work closely with healthcare stakeholders and internal teams to help customers achieve meaningful outcomes while expanding their use of our platform.
Who you are:
You are a relationship-first, growth-minded professional who enjoys working with existing customers and identifying ways to deliver more value. You’re comfortable having strategic conversations with clinical, operational, and executive stakeholders and know how to balance trust-building with revenue responsibility. You thrive in fast-paced startup environments, take ownership of your work, and are motivated by both customer success and business impact.
How will you contribute:
Manage and grow a book with significant ARR expansion responsibility
Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
Drive customer retention, adoption, and long-term account health
Navigate multi-stakeholder sales cycles spanning clinical, operational, and RCM/billing audiences.
Sell new products, modules, and features aligned to customer needs and outcomes
Manage expansion opportunities through the full sales cycle and meet or exceed growth targets
Net Revenue Retention (NRR) and expansion quota ownership
Own renewals end-to-end, including contract discussions and pricing conversations
Develop account plans aligned to customer goals and Eleos growth objectives
What qualifications and skills will help you be successful:
5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment
Proven track record of expanding revenue within an existing customer base
Strong consultative selling and discovery skills
Ability to manage a pipeline and accurately forecast expansion revenue
Experience managing accounts within channel partnerships, group purchasing agreements, or similar multi-party commercial structures.
Excellent communication, presentation, and relationship-building skills
Comfort working in a fast-paced work environment
Experience using CRM tools (SFDC, Gong, etc.) to manage accounts, pipelines, and forecasting
Comfort analyzing usage data and outcomes to inform expansion and retention strategy
Some nice to haves are:
Experience in digital health, health tech, or healthcare SaaS
Familiarity working in a healthcare vertical
Understanding of healthcare workflows or regulated environments
This is a unique opportunity to join a startup that has a meaningful impact on thousands' well-being and mental health. This role offers:
A team of amazing people with a shared vision and the infinite drive to make it happen
The base pay range for this position is $150,000-170,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy
Fully remote work environment
Benefits
For employees
Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance
Significant equity and 401(k) plans matched to 4%
Company sponsored retirement plan
Global business travel insurance for you and any dependents traveling with you
Domestic conference budget and annual learning & development stipend
Remote work stipend
Life & family
Generous PTO, additional mental health days, and paid time off to recharge, care for yourself and loved ones, and handle life's moments
Fertility treatment and family planning coverage
Culture & development
Annual learning & development stipend
Employee resource groups and team-driven celebrations and events