Waiter / Waitress
- Customer Service & Greeting
Welcoming Guests: Greet guests warmly upon arrival, establish eye contact, and escort them to their assigned tables. Guest Relations: Build a professional relationship and attend to special needs, such as highchairs or accommodating dietary restrictions. Complaint Resolution: Address customer concerns promptly and professionally, escalating issues to the supervisor when necessary.
- Order Taking & Menu Knowledge
Menu Expertise: Possess a thorough knowledge of food and beverage menus. Be ready to explain ingredients, portion sizes, and preparation methods. Suggestive Selling: Offer menu recommendations, upsell additional products, and promote daily specials. Taking Orders: Take accurate food and drink orders (manually, via order slips, or using POS Ordering Software). Communication: Relay order details clearly to the kitchen and bar staff, noting any allergies or special requests.
- Table Setup & Maintenance (Mise en Place)
Preparation: Prepare tables before service by setting up clean linens, silverware, glassware, and condiments. Bussing Tables: Clear dirty plates, glasses, and silverware, and transport them to the dishwashing area. Resetting: Reset tables quickly and efficiently as soon as guests leave to prepare for the next customers.
- Serving & Billing
Serving: Serve food and drink orders to the table in a timely and courteous manner. Quality Checks: Check on guests throughout their meal to ensure satisfaction and ask if they need anything else. Billing & Payments: Generate and prepare the check, present it upon request, and collect bill payments (cash, card, or digital).
- Hygiene & Safety Standards
Cleanliness: Maintain a clean, tidy, and safe dining room and service station area. Sanitation: Follow all health department regulations, food safety handling measures, and personal hygiene guidelines. Briefings: Attend daily pre-shift meetings to review service specifications, reservations, and menu changes