BRANCH MANAGER

Job Scope

• Manage the overall daily operations of the branch.
• Ensure sales targets and cost-control goals are achieved.
• Supervise staff attendance, scheduling, discipline and performance.
• Conduct daily briefings and assign duties clearly.
• Train employees on service standards, product knowledge and company SOPs.
• Maintain excellent customer service and resolve complaints professionally.
• Check food quality, portion size, presentation and serving time.
• Monitor stock levels, ordering, wastage and inventory records.
• Ensure cashiering, sales reports and cash-handling procedures are accurate.
• Maintain cleanliness, hygiene and food-safety standards.
• Ensure all licences, government regulations and company policies are followed.
• Inspect the branch before opening and after closing.
• Report daily sales, expenses, incidents and operational issues to management.
• Prevent theft, unauthorised discounts and misuse of company property.
• Support promotions and actively improve branch revenue.
• Handle emergencies and resolve staff or operational problems promptly.
• Be fully responsible for the branch’s sales, service, staff and overall performance.