Senior Front Office Administrator

Dubai Heights Academy

Dubai Heights Academy is a warm and welcoming place to work. Located in the Al Barsha South area of Dubai, this is an exciting opportunity to join our team.

The school opened in 2017. It offers an inclusive, exciting and outstanding education to an international community of students from FS1 to Year 13.

The campus is state-of-the-art with separate buildings for each phase as well as a 380 seat auditorium. There are three temperature controlled swimming pools, fully equipped science and computer labs, specialist rooms for art, DT, music, and drama, a library, two multipurpose sports halls, a full size football pitch, a variety of outdoor play areas and a spacious canteen. Our sprawling 292,000 sqft campus boasts 3 buildings dedicated for each phase, and we are thrilled to announce the recent opening of our brand new secondary building in August 2025, marking our most ambitious project yet.

Dubai Heights Academy provides a curriculum that meets the needs of all of our students and follows the National Curriculum for England as the basis of its curriculum. This has been tailored to comply with local requirements and supplemented with Arabic language, Islamic Studies, Moral Education and Social Studies. In addition, Dubai Heights Academy has partnered with MIT (Massachusetts Institute of Technology) to develop and deliver a bespoke AI (artificial intelligence) project-based programme for secondary and an early language programme using social robots for Primary, to further enrich our broad and balanced curriculum.

We are driven by an underlying philosophy captured by our school ethos of ‘Every Child, Every Mind and Everybody matters’ and believe that every student deserves the best possible education, regardless of background and ability.

Job overview

Dubai Heights Academy is seeking a friendly, proactive and highly organised Senior Front Office Administrator to join our team. The successful candidate will be the first point of contact for parents, students, visitors and stakeholders, providing a warm and professional welcome while supporting the smooth day-to-day operation of the school’s front office.

Key responsibilities

Welcome and assist parents, students, visitors and other stakeholders in a professional and friendly manner.

Manage incoming calls, emails and general enquiries, ensuring queries are resolved or directed to the appropriate team member.

Manage reception cover at all times utilising the reception team.

Support effective communication between school leadership, staff, parents and students.

Assist with prospective family enquiries, school tours and admissions-related activities.

Monitor daily student attendance and lateness, following up with parents and maintaining accurate records.

Provide administrative support to school leadership, including scheduling meetings, preparing correspondence and maintaining confidential information.

Support school events, activities, ECA registrations and holiday camp arrangements.

Maintain school records and update relevant systems, calendars and databases.

Support fire safety procedures and act as a Fire Warden when required.

Manage lost property and assist with general front-office operations.

Complete performance management for the Reception Team and provide administrative supervision and oversight of the receptionists’ daily tasks.

Work collaboratively with colleagues and undertake other reasonable duties as required by the Principal.

The successful candidate

The successful candidate will have:

Previous experience in a receptionist, administrative or school-based role.

Excellent verbal and written English communication skills.

Strong organisational and time-management skills, with excellent attention to detail.

A friendly, approachable and professional manner.

The ability to multitask, prioritise and work effectively in a fast-paced environment.

Good IT skills and proficiency in Microsoft Office/Google Workspace and school information systems such as ISAMS.

The ability to handle confidential information with discretion.

A proactive, self-motivated and team-oriented approach.

A high school diploma or equivalent; additional office administration qualifications are advantageous.

What we offer

Dubai Heights Academy offers a positive and collaborative working environment, supported by a committed leadership team and a strong culture of teamwork. Benefits may include:

Competitive tax-free salary

Medical insurance

End-of-service gratuity in line with UAE Labour Law

Interviews will take place at Dubai Heights Academy or via Zoom, should a face to face interview not be possible. Closing date for applications is as advertised, however interviews may take place ahead of this date so an early application is advantageous. Preference will be given to candidates who are able to teach more than one subject.

Whilst we thank all applicants, only shortlisted candidates will be contacted.

Safeguarding statement

Dubai Heights Academy is totally committed to safeguarding and promoting the welfare of children and young people and as such expects all its employees to share this commitment. All new staff will be subject to enhanced pre-employment clearance including identity checks, criminal background checks (from your home country/country of residence), qualification checks (attestation) and employment checks to include an exploration of any gaps in employment and at least two satisfactory professional references, which will be verified. Applicants may also be required to provide other applicable personal documents e.g. degree, marriage certificate etc. A full checklist will be provided to successful candidates.