Guest Services Associate

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons.  Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary The Guest Services Associate supports the Guest Services Manager in delivering seamless and exceptional guest experiences. Based at Clark’s Cabin, the central Guest Services hub, this role is responsible for the coordination, storage, delivery, and tracking of daily and overnight luggage, golf clubs, and other guest belongings. The position also supports transportation logistics and assists guests with general service needs throughout their stay.

Essential Duties and Responsibilities Guest Interaction and Support

Greet guests in a professional and welcoming manner

Assist with luggage handling and transportation needs

Provide accurate information and personalized assistance to ensure a positive guest experience

Logistics and Coordination

Coordinate the pickup, storage, and delivery of golf bags, luggage, and personal belongings

Manage daily luggage check-ins and check-outs

Work closely with Front Desk, Housekeeping, and other departments to ensure efficient operations

Shuttle Dispatch and Transportation Support

Answer incoming calls related to transportation requests

Dispatch shuttle drivers using the TrackMyShuttle app and two-way radios

Assist in maintaining organized and timely shuttle operations

Rental and Activity Support

Assist guests with the rental process for bicycles, kayaks, paddle boards, and other recreational equipment

Ensure equipment is prepared and delivered in a timely manner

Shipsticks Coordination

Create new Shipsticks shipments for guests

Manage pick-ups and drop-offs

Ensure accurate handling, labeling, and documentation of all shipments

Operational Oversight

Maintain cleanliness and organization of the Guest Services area

Monitor inventory and report operational needs

Provide basic operational leadership in the absence of the Guest Services Supervisor

Qualifications Friendly, professional, and service-oriented demeanor

Strong organizational and time management skills

Effective verbal communication skills

Ability to work efficiently in a fast-paced environment

Strong attention to detail

Ability to work collaboratively within a team setting

Flexibility to work early mornings, evenings, weekends, and holidays

Cabin operating hours are 5:30 a.m. to 9:00 p.m., from mid-April through the end of October.

Physical Requirements Must be able to:

Read and write in English

Communicate verbally with staff members with or without the use of two-way radios

Give and follow verbal and written instructions

Visually inspect work areas

Operate vehicles and equipment for extended periods

Perform mathematical calculations involving fractions, decimals, and percentages

Retrieve, read, and interpret information from technical sources

Stand, walk, push, pull, lift, grasp, bend, and kneel for up to 5 hours at a time

Lift up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly

Working Conditions Sand Valley team members work within a resort environment with both indoor and outdoor work settings. Work conditions may vary by role, season, and business needs.

Perks Golf Privileges

Retail & Restaurant Discounts

Employee Meal Program

Uniform Benefit Provided

Employee Assistance Program – Canopy

Classification Part-Time or Full-Time Seasonal | Hourly | Non-Exempt

Sand Valley LLC is an Equal Opportunity Employer

We participate in E-Verify to confirm employment eligibility.

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