Consultant Pathologist - Sikar

Role: Consultant

Department: Customer Success (Operations)

Reporting To: Laboratory Director

Role Definition

The Consultant is responsible for ensuring high-quality diagnostic reporting, end-to-end technical supervision, adherence to NABL/ISO standards, and timely clinical correlation with Clinicians. The role involves oversight of pre-analytical to post-analytical processes, technical staff training, equipment calibration validation, and ensuring excellence in turnaround time (TAT), report accuracy, and patient & clinician satisfaction.

Deliverables

• Diagnostic Excellence
• Regulatory & Quality Compliance
• Clinician & Corporate Parties Satisfaction
• Team Enablement
• Stakeholder Engagement

Responsibilities

Diagnostic Oversight & Reporting

• Personally validate and sign out pathological results within defined TAT, ensuring clinical correlation wherever applicable.
• Release critical, high-value, high-risk reports with history-backed interpretation.
• Ensure reporting of critical values within 30 minutes through Helpdesk coordination and documentation of escalation.
• Review repeat testing, delta checks, or Clinician queries before finalizing reports.
• Resolve escalated clinician or B2B partner queries related to report delay, interpretation, or values.

Laboratory Operations Management

• Monitor daily workflow (sample registration to reporting) to ensure seamless processing without bottlenecks.
• Conduct morning huddles with technical team for daily work allocation, sample volume trends, pending TAT cases.
• Define shift plans, ensure break management, and redistribute manpower to high-load areas.
• Track hourly dashboards to monitor sample inflow, pending batches, machine utilization.
• Conduct daily walk-throughs of sample reception, processing, storage, and disposal areas.
• Maintain cold chain and monitor temperature logs of refrigerators, centrifuges, and transport boxes.
• Coordinate with logistics on delayed samples and prioritize urgent cases for immediate processing.
• Optimize TAT and batch processing to reduce costs. Monitor sample rejection or re-run trends and reduce wastage-related expenses.
• Keep manpower costs within budgeted limits through efficient shift rotation and overtime control.
• Prepare and present weekly Laboratory Operations Performance dashboards on CSAT, sample volume, rejection, TAT, QC, to HO Team.

Quality Management & Compliance

• Daily IQC review with Laboratory/ Quality Manager— document, sign, and flag any trend shift.
• Review EQAS data, scoring, and discussion of non-conformities with root cause analysis.
• Approve monthly QC summary, LJs charts, and logbook updates.
• Review and sign off on calibration/maintenance logs for all analyzers.
• Ensure reagent logs, expiry management, and kit validation documentation are updated.
• Conduct monthly internal audits; verify SOP compliance, sample logs, and result traceability.
• Ensure CAPA closure within 7 working days of any non-compliances or deviation.
• Ensure SOP version control and display; conduct annual policy review with Central QA team.

Pre-Analytical & Sample Management

• Supervise specimen collection quality, labeling accuracy, transport condition, and rejection criteria compliance.
• Conduct random audits of sample adequacy and SOP adherence by phlebotomy and accessioning teams.
• Ensure timely centrifugation of time-sensitive parameters
• Coordinate with logistics and floor teams for timely sample receipt and prioritization of samples.
• Conduct monthly training for high-error (Pre Analytical Non Compliances) phlebotomy/branch teams.

Technical Team Training & Development

• Conduct structured induction and monthly training programs on SOPs, test parameters, compliances, and QMS updates.
• Review competency assessments, technical error trends, and initiate re-training wherever needed.
• Lead scientific case discussions and knowledge sessions to upskill team members.

Consumables, Reagents, Instrumentation & Infrastructure Oversight

• Review monthly consumption patterns of reagents, kits, and consumables against test volume. Validate monthly indents before purchase approval; avoid overstocking/stockout.
• Monitor machine downtime, AMC status, and repair costs; escalate cost overages to Central Team.
• Review daily maintenance, calibration logs, and error flags on automated machines
• Approve validation protocols for new test methods or equipment introduced in the laboratories.
• Ensure zero downtime and contingency planning for analyzers through AMC adherence and backup systems.

Clinical Interface & Doctor Engagement

• Address Corporate Parties and clinician queries, including result clarification, discrepancy resolution, and diagnostic suggestions.
• Maintain communication with top KOLs & A category customers: key discussions, complaints, follow-ups.
• Participate in regional CMEs, RTMs, and case-based learning sessions with the medical community.
• Build credibility for DBCL services through scientific communication and evidence-based advice.

Success Metrics

• 100% accuracy rate in diagnostic tests and reports.
• 100% timely delivery of diagnostic results within established turnaround times
• 90% achievement of Quality indicators/ Laboratory Performance Score
• Adhere to a budget with no more than 2% variance.
• Customer feedback score of 4.8 or higher.
• One RTM/ CME per month

ASK _ Consultant

Skills

• Diagnostic Judgment: Ability to interpret and correlate complex test results with clinical history for accurate reporting.
• Quality System Management: Proficiency in managing NABL/ISO-based QMS, IQC/EQAS, CAPA systems, and documentation.
• Team Leadership & Communication: Ability to train, motivate, and coordinate multidisciplinary lab teams across shifts.
• Operational Execution: Skilled in streamlining workflows, managing peak loads, ensuring uptime, and enforcing SOPs.
• Analytical & Decision-Making: Proficient in analyzing performance data (TAT, QC trends, consumables, manpower), and taking timely, evidence-backed decisions.

Knowledge

• Pathology & Test Interpretation: Deep domain knowledge across Biochemistry, Immunology, Hematology, and Microbiology.
• NABL/ISO 15189 Standards: Thorough understanding of audit requirements, method validation, and documentation protocols.
• Lab Information Systems (LIMS): Hands-on working knowledge of test allocation, result review, delta checks, and TAT tracking.
• Instrumentation & Analyzer Management: Knowledge of calibration, AMC, error logs, and method validation for automated platforms.
• DBCL Protocols & Business Models: Familiarity with DBCL’s operational structure (COCO, FOFO, SIS), Customer escalation matrix, and workflow SOPs.

Traits

• Detail-Oriented: Tracks and verifies every quality and diagnostic metric; leaves no room for assumption.
• Accountable: Takes end-to-end ownership for accuracy, compliance, and team performance in lab operations.
• Resilient Under Pressure: Maintains calm and focus during audits, escalations, equipment failures, or crisis cases.
• Collaborative: Works closely with Branches, Helpdesk, Logistics, Sales, and Clinicians to resolve end-to-end issues.
• Ethical & Patient-Centric: Upholds scientific integrity, ensures confidentiality, and prioritizes patient safety always.

Self-Image

• Lab Custodian: Sees self as the guardian of clinical accuracy, quality, and compliance in the region.
• People Enabler: Takes pride in building a competent, well-trained, and SOP-aligned technical team.
• Service Anchor: Believes in enabling fast, reliable, and respected diagnostic service for patients and clinicians.

Motives

• Scientific Excellence: Committed to delivering the most accurate diagnosis possible through evidence-based processes.
• Customer Trust: Strives to build and retain the confidence of clinicians, hospitals, and corporate clients.
• Operational Leadership: Driven to run the lab like a high-efficiency unit with zero compromise on quality or speed.