Customer Service Officer

Job Highlights Career development opportunities

Open, friendly and dynamic work environment

Attractive salary that commensurate with experience and skills

 Roles & Responsibilities Handle incoming calls, emails, and walk-in enquiries professionally, serving as the first point of contact for families 

Coordinate support between clients and funeral directors

Support the team in maintaining service excellence across all client touchpoints

Perform basic administrative duties and other ad-hoc tasks as required

We are looking for someone who… Is empathetic, calm, and respectful with clients

Communicates clearly and is comfortable in client-facing roles

Is organised, reliable, and follows through on tasks

Has basic proficiency in Word and Excel

Has customer service or call centre experience (preferred)

Effectively communicate in a professional environment with Mandarin-speaking clients, staff, and stakeholders.

Interested applicants are invited to send your resume to our HR department at careers@directfuneral.com.sg to find out more. We regret that only shortlisted applicants will be notified.