Service Ambassador โซน กรุงเทพ

a. Guest Experience & Brand Ambassadorship ●Act as a Din Tai Fung brand ambassador, upholding brand philosophy and company values through excellent, consistent service. ●Welcome, seat, and engage guests — including international guests — introducing signature dishes and sharing brand values where relevant. ●Proactively check on guests' dining experience, make menu recommendations, and gather feedback for service enhancement. ●Anticipate and exceed guest expectations; respond promptly to guest reactions or concerns during the meal. ●Contribute to a positive working atmosphere at the outlet that supports team morale and guest experience. b. Service Standards & Compliance ●Adhere to house rules on hygiene, food safety, accident prevention, grooming, and operational SOPs at all times. ●Maintain full working knowledge of the menu, allergen information, and current promotions. ●Support outlet readiness for internal service audits and mystery-diner assessments. c. Feedback & Issue Resolution ●Handle first-level guest feedback and service recovery; escalate unresolved or sensitive cases to the LSA/CSA promptly. ●Document guest feedback accurately to support outlet service-improvement reporting. d. Teamwork & Development ●Support onboarding and on-the-job coaching of new Customer Care Associates (CCA) as directed by the LSA. ●Participate in structured OJT and pursue Service Ambassador Certification (Thai / English / Chinese tracks) per the Capability framework. ●Provide input to LSA on service process improvements observed at floor level. e. Administrative ●Complete shift handover notes and attendance/scheduling requirements accurately and on time. ●Perform other duties as assigned by the LSA, CSA, or Restaurant Manager.

Qualifications: Minimum 1 year of experience in customer service (restaurant, hotel, or hospitality industry) — required. Pleasant personality, warm smile, genuine passion for service, and a positive attitude. Good communication skills and ability to work effectively as part of a team. Responsible, punctual, detail-oriented, and willing to learn. Able to work in shifts, including weekends and public holidays. Able to work well under pressure in a fast-paced environment. Ability to communicate in English or Chinese will be an advantage. Experience in premium restaurants or restaurant chains will be an advantage.