Clinical Coordinator (Full-Time)

Clinical Coordinator

About Diana Health

Diana Health is a network of modern women’s health practices working in partnership with hospitals to reimagine the maternity and women’s healthcare experience. We are restructuring the traditional approach to care to create an experience that is good for patients and good for providers. We do that by combining a tech-enabled, wellness-focused care program that women love with a clinical system that helps us drive continuous quality improvement and ensure work-life balance for our care team. We work with clients across all life stages to empower and support them to live happier, healthier, more fulfilling lives.

With strong collaborative care teams; passionate administrators and a significant investment in operational support, Diana Health employees are well-supported to bring their very best to the work they love. Come join us!

Role Description

We are looking for a Clinical Coordinator excited about creating a high quality patient-experience and contributing to the smooth operations of a growing women’s health practice. The ideal candidate is outgoing and detail-oriented, is able to execute their job responsibilities independently and serve as the go to team member when the Practice Manager/Regional Director is not on site.

What you’ll do

Directly manage the Medical Assistant team through employee lifecycle:

Build culture of team, accountability and support as the clinical leader. Ensure team of MAs support all providers consistently and thoroughly

Interview, hire and coach MAs reporting into you

Manage performance to MA competencies, behaviors, and standards

Train new hires to that standard

Support scheduling:

Create and manage provider/resource clinic schedule templates

Schedule scan for future days, working on scheduling efficiencies based on patient and provider updates

Book patients for appointments based on forwarded messages and/or real time booking requests

Conduct opening and closing procedures:

Conduct administrative tasks to ensure the office is ready at the beginning and/or end of day

Assist with inventory, light housekeeping, and other tasks as needed

Conduct administrative tasks in between patients:

Respond to administrative portal voice and text messages and emails

Supply management:

Assist practice manager with the overall inventory of office supplies and clinical supplies

Assist practice manager with ordering supplies from various vendors as needed

Admin Support

Printing forms team uses in the office

Checking and processing mail and deliveries daily

Picking up superbills and birth data sheets from Labor & Delivery to be sent to appropriate parties

Ensure patients are receiving appropriate swag throughout pregnancy

Serve as the voice of the practice, answering and working incoming calls and messages:

Answer and triage incoming phone calls and app messages from our current patients and new patients

Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests)

Check and respond to voicemail and after hours messages

Serve as the face of the practice and welcome patients at the front desk:

Check patients in and out

Collect all point-of-service payments and/or outstanding balances

Answer real-time questions and escalate as necessary

Scan insurance cards for those not already inputted

Team Support

Active technology superuser and troubleshooting technology issues as they arise

Navigate patient appointment redistribution if the on call or resource providers are called to Labor and Delivery

Be present and engaged in all team meetings, events, and listening sessions

Other duties as assigned

Experience

OB/GYN or women’s health experience

Supervisory or team leadership experience

Current clinical certification/licensure (RN, LPN, or CMA)

Experience with quality improvement or clinical compliance initiatives

Benefits

Competitive compensation

Medical, dental & vision plans, with an HSA/FSA option

401(k) with employer match

Paid time off

Paid parental leave

Diana Health Culture

Having a growth mindset and striving for continuous learning and improvement

Positive, can do / how can I help attitude

Empathy for our team and our clients

Taking ownership and driving to results

Being scrappy and resourceful