Field Support Officer

Responsibilities:

Deploy, install, configure, and activate POS terminals at merchant locations.

Provide prompt on-site technical support and resolve POS-related issues.

Conduct routine merchant visits to ensure optimal terminal performance.

Troubleshoot basic hardware, software, and network-related issues.

Replace faulty terminals and maintain accurate terminal inventory within the assigned territory.

Train merchants and agents on proper POS usage and transaction processes.

Monitor terminal and transaction performance and escalate unresolved issues appropriately.

Support merchant onboarding and documentation where required.

Ensure compliance with company operational procedures, policies, and service standards.

Prepare and submit accurate daily and weekly field activity reports.

Maintain positive and professional relationships with merchants and agents.

Requirements:

Minimum of OND in any relevant field.

1–2 years of experience in field operations, technical support, POS support, fintech, telecommunications, or a related role is preferred.

Basic understanding of POS terminals and electronic payment solutions.

Strong troubleshooting and problem-solving skills.

Good communication and interpersonal skills.

Ability to work independently and manage an assigned territory effectively.

Willingness and ability to travel within the assigned territory.

Good organizational and reporting skills.

Customer-focused attitude and ability to work under pressure.

Benefits:

Remuneration: NGN 75,000 monthly

Transportation allowance

HMO Pension