clerk, night - hotel
Education:
College/CEGEP. or equivalent experience.
Work setting:
Hotel, motel, resort.
Tasks:
- Register arriving guests and assign rooms.
- Resolve complaints and claims .
- Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Process guests' departures, calculate charges and receive payments.
- Balance cash and complete balance sheets, cash reports and related forms.
- Maintain an inventory of vacancies, reservations and room assignments.
- Follow emergency and safety procedures.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Assist clients/guests with special needs.
- Contact customers to deliver requested wakeup calls.
- Perform light housekeeping and cleaning duties.
- Provide customer service.
Personal suitability:
- Client focus.
- Dependability.
- Judgement.
- Reliability.
- Team player.
- Resourcefulness.
Screening questions:
- Are you available to start on the date listed in the job posting?.
- Do you have experience working in this field?.
- Do you have the required certifications listed in the job posting?.
- Do you meet the language requirements listed in the job posting for the position (English or French)?.
Employment terms options:
Shift.
Experience:
2 years to less than 3 years.
Employment terms options:
Night. Weekend.
Health benefits:
Health care plan.
Financial benefits:
Life insurance.
Other benefits:
Free parking available.