MARKETING ASSISTANT

Main Responsibilities

Assist with the preparation and delivery of company campaigns, promotions, events, and customer communications.

Draft and update routine business content, including presentations, product information, announcements, customer emails, and promotional materials.

Maintain the company’s online presence by updating approved content and scheduling regular communications.

Support the preparation of materials used by sales and business development colleagues.

Record incoming enquiries and ensure they are passed to the appropriate person for follow-up.

Maintain accurate customer and prospect information within company systems.

Update contact records, activity notes, follow-up dates, and opportunity information.

Help prepare customer lists, contact groups, and campaign records.

Assist with routine communication to prospective and existing customers.

Monitor incoming messages through agreed channels and direct them appropriately.

Help coordinate meetings, appointments, webinars, exhibitions, and other business events.

Prepare basic activity reports for management, including enquiry volumes, response rates, customer activity, and campaign results.

Support the upkeep of company templates, image libraries, promotional stock, and other business materials.

Carry out basic research on customers, competitors, and market developments.

Liaise with external suppliers such as designers, printers, photographers, or event providers when instructed.

Provide general administrative support to the commercial team.

Undertake other reasonable duties that contribute to customer service and business growth.