Operation Manager

Job Description :

• Implement, ensure, and monitor the enforcement of Company Regulations and Standard Operating Procedures (SOPs) established by Company Management, from preparation before Outlet opening, through task execution during operating hours, until Outlet closing.
• Lead and oversee all Dunkin' operations to achieve the company's performance, efficiency, and profitability targets.
• Develop and implement operational strategies aligned with the company's vision and mission.
• Lead the operational management team, developing capacity, and ensuring team performance meets targets.
• Conduct regular evaluations and oversight of production, distribution, and service processes within the Bakery, Pastry, and Beverage (BPB) division.
• Prepare operational reports and provide strategic recommendations to top management.
• Address issues and make strategic decisions to overcome operational obstacles and improve business performance.
• Provide direction, training, and technical guidance to the team in carrying out daily tasks.
• Develop, propose, and disseminate departmental policies and Standard Operating Procedures (SOPs) in accordance with applicable regulations.
• Submit and ensure the use of the department's annual budget in accordance with applicable regulations.
• Communicate effectively with the team, direct supervisor, and other departments.
• Regularly report to superiors on weekly and monthly activity planning, progress, and results.

Qualification :

• Candidate must possess at least Diploma/Bachelor's Degree in Hospitality/Management or equivalent from reputable university.
• Minimum 5 years of experience in a Managerial position (Operation Manager/Area Manager/Multi-Unit Manager) in the F&B chain brand industry (international or local large scale).
• Good understanding of Financial & Operational report analysis (Profit and Loss/P&L), food & beverage cost control, labor costs, and cost efficiency strategies.
• Experienced in Franchise Operations/Franchise Account Management/Franchise Relationship Management in managing relationships and operations of franchisee partners.
• Having knowledge of Food Safety Management System (GMP & HACCP), Cost Controlling, Project and Vendor Management
• Good management, leadership and problem solving skills
• Good interpersonal skills (adaptive, initiative)
• Ability to work in a fast moving environment company

Skills: Teamwork, Key Performance Indicators (KPI), Performance Management, Resource Allocation, Data Analysis, Operational Strategy, Process Improvement, Operations Management, Business Process Optimization, Project Management