Presales Field Engineer
Join D-Fend Solutions — where technology meets purpose. As the global leader in cyber-takeover counter-drone technology, we develop advanced solutions that keep airspaces safe from evolving drone threats. Our team — including veterans of elite military tech units — pushes boundaries every day to deliver smarter, faster, and safer protection for customers worldwide. If you’re passionate about cutting-edge technology, real-world impact, and working in a collaborative, high-energy environment — we’d love to have you on board. Become a D-Fender. Shape the future of airspace security.
We are seeking an experienced Pre sales - Post sale Field Engineer to join our growing APAC Team in Tokyo, Japan. The Field Engineer will support the sales team and sales operations to drive sales opportunities, demonstrate our product, train our customers and sales team, provide post deployment technical assistance, and assist in achieving our sales goals.
Scope: As a subject matter expert on our offerings, products, the Field Engineer will assist sales managers in qualifying customers’ technical requirements, demonstrating the technical and operational features of the D-Fend product line, and answer all questions related to our products to the satisfaction of the customer. The Field Engineer will ensure proper handover of information to the Professional Services Team to prepare them for client engagements and project implementation by sharing knowledge gained about the customer environment, systems, and risk profile. The Field Engineer will also carry lessons learned from their activities and present these to the relevant product teams to supply input for the strategic direction of the product line. The Field Engineer would also visit existing customers periodically and provide post deployment technical support when necessary.
Specific Duties and Activities: Product demonstration and presentation – Prepare, present, and demonstrate Company’s products to prospective customers
Conduct Proof-of-Concepts, (POCs) and relevant field trials
Manage technical documentation requested by customers (RFP/RFI/Solution description and more)
Work and communicate efficiently with the customer, internal teams, and other external interfaces to provide the best product demonstration to the customer
Communicate all technical and operational features and benefits of the Company’s products to the customer
Enable new sales opportunities by constantly collecting information about new customer requirements, changes in the field of c-UAV/counter drones, and potential competitors
Communicate with clients to determine needs and explain complex issues
Conduct research and studies on site
Conduct site survey for potential customers, size requirements and prepare proposals
Manage field activities and implement engineering designs
Diagnose construction or machinery problems
Resolve malfunctions or other crises when they arise
Oversee repairs and technical improvements
Install new systems and technology
Inspect and test material and machinery for safety
Ensure proper maintenance of onsite equipment
Supervise and direct onsite crew (e.g. technicians)
Draft and submit reports (POC, trials etc.)
Visit existing customers
Provide post deployment technical support
Mandatory Requirements: Previous experience as a Pre sales and Post sales Field Engineer or similar role
Availability for a full-time position, Tokyo, Japan.
Excellent interpersonal and presentation skills – serve as subject matter expert on product platforms while leading customer meetings and technical/operational discussions
Ability to conduct all aspects of system demonstrations including handling demo cargo, independently setting up equipment in the field, operating/trouble-shooting the system and presenting its values to customers and partners.
Technical/Operational field background in operating tactical/RF systems (operating radars as an advantage).
Strong self-study and research skills, ability to work independently and within/across international teams.
Located in Tokyo.
Well-versed in technical aspects of field projects, including machinery and equipment
Understanding of safety guidelines
Attention to detail
Outstanding communication skills in English and Japanese
An analytical mind and strong problem-solving ability
Ability to work in adverse weather and occasional overtime and weekends
Ability to translate technical overviews to basic level that easily understandable
Charisma in interacting with customers
Basic technical knowledge of networking, it and drone technologies
Comfortable with presenting and performing demonstrations of D-Fend Solutions in outdoors conditions
Comfortable with handling demo equipment and setup
Possess or acquire a 2nd Class Remote Pilot License from MLIT within 3 months of employment
Team player
Thrives in fast-paced environments: Demonstrates the ability to maintain composure and make sound decisions and customer facing answers under pressure.