Data Centre Associate

The Data Center Associate supports the day-to-day operation, maintenance, and reliability of the data center site. The role covers physical infrastructure checks, capacity allocation, asset control, vendor coordination, and on-site support for projects and incidents, so that customer services run without interruption. Key responsibilities Carry out scheduled physical and visual inspections of IT equipment and critical facilities (power, cooling, fire protection, environmental monitoring), including equipment health checks such as status and fault indicators

Spot abnormalities early, log them in the ticketing or DCIM system, and escalate according to standard operating procedures (SOPs)

Provide on-site support during planned power-down and power-up events and maintenance windows, following approved Method of Procedure (MOP) documents

Respond to hardware failures and raise repair or replacement cases with manufacturers and service providers

Track each case through to resolution and keep incident records accurate and up to date

Allocate rack space, power, and cooling for new installations, relocations, and decommissions

Maintain capacity records so space, power, and cooling stay within design and safety limits

Run regular cycle counts and reconcile physical assets against inventory records

Manage asset movements (receiving, installation, relocation, disposal) according to change and asset control procedures

Coordinate, escort, and supervise vendors and contractors on site, ensuring they follow safety and security requirements

About you Diploma in Electrical/Mechanical Engineering, Data Centre Infrastructure & Operation, Facilities Management, or a related field

1–3 years of experience in data center, critical facilities, or IT infrastructure operations

Basic understanding of data center power (UPS, PDU, generators), cooling (CRAC/CRAH), and structured cabling

Familiarity with ticketing, DCIM, or asset management tools

Able to work shifts and take part in on-call rotation

Good communication skills, attention to detail, and a strong safety mindset

Certifications such as CDCP or ITIL Foundation are an advantage