Customer Service Specialist

Job Description:

Conduct regular one‑on‑one meetings with students to monitor their academic progress, living conditions, and emotional well‑being, providing emotional support and constructive guidance. Build strong trust‑based relationships, becoming the first point of contact for students when they encounter difficulties. Assist students in efficiently resolve practical issues related to administration, accommodation, social matters, healthcare, etc. Provide parents with detailed, objective written record on student progress on a regular basis. Maintain a positive and professional relationship to enhance parent satisfaction and trust. Plan and implement extracurricular activities, workshops, or sharing sessions that promote cultural exchange, skill development, and social integration among students.

Requirement:

• Language Proficiency: Fluent in both Chinese (Mandarin) and English, with the ability to communicate effectively and idiomatically in both written and spoken forms. Possesses excellent cross-cultural communication skills.
• Educational Background: Bachelor's degree or higher. A degree in Education, Psychology, Social Work, Management, or a related field is preferred.
• Work Experience: Minimum of 1 year of direct client/student-facing experience in support, service, counseling, or event planning. Prior experience studying abroad and familiarity with Singapore's educational and social environment will be highly advantageous.
• Customer Service Mindset & Empathy: Demonstrates a strong service-oriented and proactive attitude. Centers support around students, deeply understands their needs and emotions, and provides warm yet professional guidance.
• Problem-Solving & Execution: Excellent independent problem-solving skills. Able to coordinate resources, respond promptly, and drive issues to resolution in complex situations.
• Organization, Coordination & Multi-tasking: Capable of efficiently planning, organizing activities, and handling multiple concurrent tasks to ensure all service details are meticulously followed through.
• Communication & Relationship Management: Possesses exceptional communication skills. Able to establish and maintain positive, professional relationships with students, parents, and various partners.
• Responsibility & Professional Ethics: High integrity with a strong sense of responsibility and dedication. Adheres strictly to confidentiality principles and handles sensitive information with utmost care.