What you’ll be doing:
- Facilitating a warm and welcoming check-in, particularly on weekends
- Assisting Coveys with any general issues they might have to make their stay more comfortable
- To be a liaison for maintenance issues between the Coveys and the appropriate departments/contractors
- Handling and resolving flat-mate conflicts and related issues
- Redress any grievances a Covey might have using means available
- Assist in planning and executing exciting community events
- Liaising with the property owner or representative when necessary
- Keep constant communications with all stakeholders and regularly check in on the Covey’s wellbeing
- Any other duties that contribute to a better experience for our Coveys as necessary
- Perform the Inventory checks after a tenant checks out
Deliverables:
- Provide a concierge like service to our Coveys
- To provide a high level of customer service to our Coveys and other stakeholders
- To ensure that the Covey’s stay is pleasant and memorable
- Make sure units are well maintained and tidied
What makes you a great fit:
Essential
- A diploma in any field (service related is a bonus)
- Minimum of 2 years’ experience in a customer-facing role
- Excellent interpersonal and problem solving skills
- A good command of spoken and written English
Preferred
- Experience working in an early-stage start-up
- Experience in the hospitality industry
Core Skills/Competencies
- Ability to remain composed when dealing with difficult customers
- Customer oriented
- Self-motivated
- Responsible
- Ability to deal with ambiguity
- Attention to detail
