Perform professional facial and beauty treatments according to company protocols.
Conduct basic skin analysis and recommend suitable treatments and homecare products.
Provide services such as cleansing facials, extraction, facial massage, body treatments and equipment-based beauty treatments, based on training and certification.
Explain treatment procedures, expected results, aftercare and package details clearly to customers.
Build strong customer relationships and provide attentive follow-up after treatments.
Recommend and sell suitable treatment packages and retail products without hard selling.
Achieve individual and outlet sales and service targets.
Maintain accurate customer records, treatment notes, consent forms and before-and-after photographs where required.
Prepare treatment rooms before appointments and ensure equipment is properly cleaned and sanitised after each use.
Maintain high standards of hygiene, grooming, cleanliness and workplace safety.
Monitor product, linen and consumable stock, and report low inventory promptly.
Assist with appointment confirmations, customer enquiries, payment collection and daily outlet operations when required.
Handle customer feedback professionally and escalate complaints or adverse reactions to the Branch Manager or management immediately.
Attend product knowledge, treatment, sales and service training organised by the company.
Support outlet promotions, events, social-media content and other marketing activities when required.
Comply with company policies, SOPs and all applicable Singapore regulations.
Requirements
Relevant beauty, facial or skincare certification is preferred.
Previous experience in a beauty salon, medispa or aesthetic environment is an advantage.
Good communication and customer-service skills.
Well-groomed, hygienic and professional.
Sales-oriented while maintaining an ethical, consultative approach.
Able to work retail hours, weekends and public holidays.
Responsible, punctual, positive and able to work as part of a team.
Training may be provided for candidates with the right attitude.
