Customer Service Executive (Omni-Channel) Thu Nhập 15 Triệu+++

A. JOB DESCRIPTION:

• Provide accurate and satisfactory answers to customer queries/ concerns via phone, email, webchat, Linkedin, Facebook…and other social media interactions within service level agreement.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Make follow-up calls to inform customers about further response or checking to make sure all their issues are successfully handled.
• Follow communication “scripts” when handling different topics, understand and strive to meet or exceed call center metrics while providing excellent consistent customer service
• Keep records of all conversations in the call center database in a comprehensible way
• Complete all required training courses to expand knowledge and performance level
• Support stores and other departments in matters related to Customer Services
• Do survey via calling to better understand customer insight and behavior
• Comply with the Company’s processes, procedures, regulations, and standards
• Implement other tasks at line manager assigned

B. JOB REQUIREMENTS:

• College/University graduated with major related to Business Administration, Commercial, Foreign Trade, Marketing, or Information Technology, etc
• Minimum 1 year experience in customer service/call center/ receptionist/secretary
• English proficiency at 4 skills.
• Candidates with one of the following languages: Korean, Japanese, Chinese at intermediate level does not required high level of English
• Proficient in using Excels is preferred
• Good situation handling, listening and communication skills
• Good writing and communication skills, good tasks, and time management skills

C. JOB BENEFITS:

Continuos Learning and Developing Environment:

• Opportunity to learn, create networks and relationships with senior candidates and leading organizations in the industry, participate in seminars, sharings
• Get a chance to use modern recruitment tools, participate in the company’s system building stage, digital transformation, ERP and continuous development opportunities
• Participate in trend analysis, learn analytical thinking from leaders, get suggestions and quickly deploy innovative, high-value solutions
• Participate in skills training courses, branding, etc according to the training program of the enterprise
• Many opportunities for Promotion in Career, development in the field of training, human resource development and other areas in the HR department depending on passion and ability
• Culture and Colleagues

Young, Dynamic and Friendly working environment

• Professional working characteristic, high intensity, punctuality
• Supportive manager and Board of Directors

Salary and Benefits

• Compatitive Salary
• Fair, professional capacity assessment system, six – months’ s evaluation
• Many opportunities in Career’s Promotion
• Health Insurance, Social Insurance, Private Insurance,..
• Join the Company on Birthdays, Team building, Volunteering, Company Trip, Year End Party, monthly internal activities, ...
• 13th month salary bonus and the company's remuneration and welfare policies

GENERAL INFORMATION:

• Time: Monday to Saturday (8 A.M to 5:30 PM)
• Location: 22B Ơ2 Linh Dam Peninsula, Hoang Liet Ward, Hoang Mai District

Skills: Customer Support, Customer Service, Problem Solving, Communication Skills, Outbound Call, Customer Relationship Management, Call Center, Help Desk