Quality Assurance - Mandarin Speaking

What you’ll do: Main responsibilities:

• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
• Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
• Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations,...
• At least 1 years in Customer Services/Contact Center/BPO industry.
• Willing to work on flexible schedule
• Mandarin fluently + English in communication
• Customer Services mindset