Customer Relations Officer

Duties and responsibilities:

• Develop and maintain positive relations with tenants via regular and proactive communication.

• Manage tenants complaints and work to resolve them or provide feedback to Management

• Manage and schedule work order requests put in by tenants in a timely manner

• Coordinate with contractors for the works

• Respond to any emergencies promptly to minimise disruptions to tenant’s business

• Analyze current SOPs and make recommendations to the Management to improve operating efficiency

Requirements:

• At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)

• At least 2 years of experience

• Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.

• Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.

• Strong verbal and written communication skills.

• Strong interpersonal skills.

• High levels of integrity

• Ability to work independently and as a productive member of a team.

• Ability to work under pressure and meet deadlines.

• Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.