OPERATIONS SPECIALIST

REVIEW INCOMING CLIENT REQUESTS AND RESPOND ON A TIMELY MANNER

HANDLE CUSTOMER COMMUNICATION, ENSURING ALL COMMUNICATIONS ARE ACCURATE, TIMELY, AND APPROPRIATELY DOCUMENTED,INVOLVE SALES, RISK, COMPLIANCE, AML, RND AND ANY OTHER DEPARTMENT NEEDED IN THE TICKETS TO ENSURE COMPLETE RESOLVENT

INVESTIGATE DISPUTES, CHARGEBACKS, OR POTENTIALLY FRAUDULENT TRANSACTIONS AND ESCALATE FINDINGS

CONDUCT TRANSACTION MONITORING TO ENSURE TRANSACTIONS ARE LEGITIMATE

PROCESS WITHDRAWALS, DEPOSITS, SETTLEMENTS, AND ALL RELEVANT CLIENT TRANSACTIONS IN THE SYSTEM

PROCESS TRANSACTIONS IN PAYMENT PARTNERS AND BANKS

PRODUCE REPORTS FOR MANAGEMENT, ESCALATE FINDINGS AND HIGHLIGHT ISSUES THAT NEED , PREVIOUS EXPERIENCE IN SIMILAR ROLE IS A MUST IN FINTECH, PAYMENTS AND ACQUIRING MANAGEMENT ATTENTION.

PERFORM AD-HOC TASKS, REPORTS AND PROJECTS AS NEEDED TO ENSURE OPERATIONAL EXECUTION,REVIEW AND RECONCILE TRANSACTIONS BETWEEN THE DIFFERENT SYSTEMS

Please note that copy of the letter and CV sent to the employer should also be sent to the (EURES ADVISOR , MARIA PITSILLIDOU , mpitsillidou@dl.mlsi.gov.cy). Please include the national vacancy reference number