IT Executive

Job Summary

We are seeking an IT Executive to support day-to-day IT operations at Clarity, working under the direction of the IT Digital & Support Lead. This role focuses on hands-on IT operations and administrative support, including support, Microsoft 365/Microsoft Entra ID administration, PDPA compliance administration support, and Salesforce support tasks.

Key Responsibilities

1. IT Service Desk& Support

• Provide first-line technical support to staff; escalate complex issues to the IT Digital &Support Lead.
• Coordinate with external IT vendors on helpdesk tickets and system performance issues.
• Maintain IT support documentation and follow established best-practice procedures.

1. Microsoft 365 &Microsoft Entra ID Administration

• Administer day-to-day Microsoft 365 (SharePoint, OneDrive, Teams) user and permission management.
• Support user/device administration under IT Digital & Support Lead guidance.
• Maintain Intune device enrolment and basic policy application.

1. PDPA Compliance Administration (support role)

• Assist the IT Digital& Support Lead with PDPA administrative tasks, record-keeping, staff training logistics, and documentation.
• Flag potential data-handling issues to the IT Digital & Support Lead; does not independently determine compliance policy.

1. Salesforce Support

• Assist with basic Salesforce configuration updates, workflow changes, user support, reports, and data quality checks under guidance from the IT Digital & Support Lead or an external vendor.
• Assist with routine data checks for reporting accuracy.

1. Reporting & Data Analysis Support

• Prepare and maintain basic operational reports to support IT, asset tracking, Salesforce, and digitalisation activities.
• Perform data analysis, identify trends or data issues, and highlight findings to the IT Digital & Support Lead for review and follow-up.

1. Asset & Vendor Coordination

• Manage IT onboarding/offboarding checklist execution and device inventory tracking.
• Coordinate secure disposal and procurement logistics for IT assets.
• Track software license usage (Microsoft 365, Zoom, Adobe) and flag renewals.

1. Digitalisation Support

• Support rollout of new tools and training sessions.
• Surface staff pain points and process-improvement ideas.

Qualifications & Requirements

• Diploma in Information Technology, Computer Science, or related field.
• 1–3 years of experience in IT support or service desk roles.
• Working familiarity with Microsoft 365 and basic Microsoft Entra ID administration.
• Good communication skills; comfortable working with staff, vendors, and the IT Digital & Support Lead on scoped tasks.
• Organised, detail-oriented, able to follow documented procedures accurately.

Preferred (Not Required)

• Prior exposure to Salesforce (any capacity) is a plus, not a requirement - training will be provided.
• Awareness of PDPA basics; formal DPO experience is not expected at this level.