communications service coordinator

Communications and Engagement Coordinator Competition Number:  26/180Posting Scope: Internal / ExternalPosted Date: September 22, 2026Closing Date: October 6, 2026, 4:30 PM PST Department: Communications and EngagementWork schedule: Monday to Friday ( 35 hour work week); Maternity/Parental Leave - up to 18 months Salary:  $53.78 per hour, Pay Grade 15Plus 15% in lieu of benefits                      Job Code: 4302Employee Group: This is a CUPE Local 50  positionNumber of Vacancies:  1 The City of Victoria is seeking a proactive and collaborative Communications and Engagement Coordinator to join our team. This position works with various departments to help residents access clear information and meaningfully participate in City programs, services and initiatives. At its core, this role involves planning and delivering strategic communications and engagement initiatives. You?ll use a wide range of traditional and digital tools and tactics to ensure information, events and engagement opportunities are inclusive and accessible. You?ll monitor emerging issues and provide support to leadership with briefings, presentations, advice and information. If you are a strong writer and bring commitment to equitable and accessible engagement practices, collaborating across departments and building relationships with community partners, we want to hear from you! Auxiliary status employees will be paid an additional 15% in lieu of vacation, holiday, sick leave beyond the statutory requirement, and other benefits, per the CUPE Local 50 Collective Agreement.WORK FROM HOMEThe successful candidate for this posting may be eligible for participation in a hybrid, work from home arrangement in alignment with the City?s Work from Home Policy. Such arrangements are determined with each employee and subject to change based on operational needs and policy direction. POSITION FUNCTIONThe Communications and Engagement Coordinator provides communications and engagement advice to internal client groups. The position plans, develops and implements engagement plans and communications campaigns in support of City programs, services and initiatives. The role incorporates inclusive and accessible approaches to support equitable participation from diverse communities.KEY DUTIES Plan, develop and implement communications plans and tools to support City programs, services and initiatives, including media releases, advertising, signage, presentations, website content and social media. Support proactive issues monitoring and assist with the preparation of briefing materials for management and City Council. Develop, implement and evaluate engagement plans to gather community and stakeholder input on programs, services or initiatives, and summarize findings for leadership. Develop engagement tools and communications materials, and coordinate public events to support inclusive and accessible engagement activities.  Assist with the development and refinement of communications policies, guidelines and evaluation methods.  Use performance metrics and reporting tools to measure the effectiveness of communications and engagement activities. Coordinate communications projects with internal stakeholders, as well as government and community partners. Provide communications support to directors, managers and departmental staff, including advice, information and media-related assistance. Promote the City of Victoria and its initiatives through outreach to stakeholder and community groups. Research, write and edit content for public-facing communications materials. Collaborate with City departments to identify communications needs and develop relevant plans and materials.  Support consistent application of City brand standards, including tone and visual identity, across communications platforms. Maintain and update website and engagement platform content. Prepare draft responses to media inquiries and prepare media releases and supporting materials. Provide communications support du