Senior Assistant, Customer Service, Retail

Provide exemplary customer service as mall’s ambassador, you will be required to:

Job Description: Manage day-to-day operations of the Concierge Desk, including basic use of systems such as CRM, Ascentis, and Microsoft applications. Attend to customer enquiries and feedback. Delivering excellent customer service across all touchpoints (Concierge counter, phone, and other interfaces). Support mall marketing activities and assist with general administrative duties. Provide administrative and logistical support to the Marcom team, including: Managing gift redemptions for promotional campaigns. Monitoring inventory and logistics of premiums and equipment. Preparing and generating reports. Engage shoppers and promote the CityNexus Rewards loyalty programme. Handle all matters related to Customer Service and Concierge Counter operations. Undertake ad hoc duties, projects, and responsibilities assigned from time to time.

Job Requirements: At least 1 to 2 years relevant experience in customer service, preferably from retail mall, hospitality and/or airline industry. Strong communication and interpersonal skills. A service-oriented individual with a positive attitude and willingness to go the extra mile. Proficient in MS Office suite, especially Microsoft Excel. Ability to multi task with high level of initiatives. Team player with ability to work independently. Able to work rotating shifts, on weekends and public holidays. First aid and AED training an added advantage.

Requirements

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.