Carrier Services Specialist
Charger Logistics Inc. is a world-class, asset-based carrier with locations across North America. With over 20 years of experience delivering industry-leading logistics solutions, Charger has evolved into a leading transportation provider and continues to grow. We are an entrepreneurial-minded organization that welcomes and supports new ideas and strategies. We are looking for dynamic individuals who are passionate about delivering high-quality support, ensuring compliance, and contributing to a fast-paced, team-oriented environment.
Job Summary:
The Carrier Services Specialist is responsible for ensuring all carrier partners meet company and regulatory compliance standards. This role plays a key part in maintaining accurate records, supporting onboarding processes, and managing documentation to ensure operational efficiency and risk mitigation.
Responsibilities:
- Manage and update carrier insurance records, ensuring policies are valid, current, and compliant with company requirements.
- Oversee carrier onboarding processes, including collecting, verifying, and approving required documentation.
- Provide support through Zendesk by responding to carrier inquiries, resolving issues, and maintaining clear communication.
- Maintain accurate documentation and indexing of carrier records in internal systems for audit readiness and easy retrieval.
- Monitor compliance status and proactively follow up with carriers regarding missing or expiring documentation.
- Collaborate with internal teams to ensure carriers meet operational and compliance standards.
- Identify opportunities to improve processes related to carrier compliance and documentation management.
Requirements:
- 2+ year of experience in logistics, transportation, compliance, or a related field.
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication skills.
- Experience with ticketing systems (e.g., Zendesk) is preferred.
- Proficiency in Microsoft Excel and ability to quickly learn new systems.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
-Requerimientos-
- Educación mínima: Universidad 2 años de experiencia
- Idiomas: Inglés
- Conocimientos: Adherencia o cumplimiento de normas, Capacidad de análisis, Microsoft excel, Zendesk
- Palabras clave: especialista