Customer Care Agents
About the company
Why Join CCI Global? At CCI Global, we don't just offer jobs, we build careers. As Africa's leading BPO, we connect world-class brands with exceptional talent in Kenya. When you join our team, you get access to industry-leading training, performance-based incentives, and clear promotion pathways into leadership.
Why Join CCI Global? At CCI Global, we don't just offer jobs, we build careers. As Africa's leading BPO, we connect world-class brands with exceptional talent in Kenya. When you join our team, you get access to industry-leading training, performance-based incentives, and clear promotion pathways into leadership.
Your tasks
What You’ll Do As a Customer Care Agent, you are the first point of contact for international brands. You will deliver great customer experiences across voice, chat, email, and social media channels.
- Help & Support: Answer incoming customer inquiries and resolve issues on the first contact whenever possible.
- Problem Solve: Use client tools, scripts, and CRM platforms to accurately record and troubleshoot issues.
- Deliver Quality: Meet simple daily quality standards for customer satisfaction (CSAT) and handle times.
- Keep Growing: Engage in continuous paid training, coaching, and team-building sessions to sharpen your skills.
What You’ll Do As a Customer Care Agent, you are the first point of contact for international brands. You will deliver great customer experiences across voice, chat, email, and social media channels.
- Help & Support: Answer incoming customer inquiries and resolve issues on the first contact whenever possible.
- Problem Solve: Use client tools, scripts, and CRM platforms to accurately record and troubleshoot issues.
- Deliver Quality: Meet simple daily quality standards for customer satisfaction (CSAT) and handle times.
- Keep Growing: Engage in continuous paid training, coaching, and team-building sessions to sharpen your skills.
Requirements
Experience Level: Entry-level / Fresh Graduates are welcome to apply
What We Are Looking For
- We hire for attitude and train for skill. You don't need years of BPO experience to succeed here.
- Education: KCSE Certificate minimum (Diploma or Degree is a plus).
- Communication: Excellent spoken and written English with a clear, confident tone and great active listening skills.
- Tech Savvy: Comfortable using computers, typing accurately, and navigating CRM systems.
- Resilience: A calm, empathetic mindset when handling challenging or angry customers.
- Flexibility: Readiness to work flexible rotational shifts (including night shifts, weekends, and holidays).
- Experience: 0–2 years in customer service, retail, or hospitality (Fresh graduates are strongly encouraged to apply).
Experience Level: Entry-level / Fresh Graduates are welcome to apply
What We Are Looking For
- We hire for attitude and train for skill. You don't need years of BPO experience to succeed here.
- Education: KCSE Certificate minimum (Diploma or Degree is a plus).
- Communication: Excellent spoken and written English with a clear, confident tone and great active listening skills.
- Tech Savvy: Comfortable using computers, typing accurately, and navigating CRM systems.
- Resilience: A calm, empathetic mindset when handling challenging or angry customers.
- Flexibility: Readiness to work flexible rotational shifts (including night shifts, weekends, and holidays).
- Experience: 0–2 years in customer service, retail, or hospitality (Fresh graduates are strongly encouraged to apply).
How to apply
Ready to kickstart your customer service career? Apply directly via Fuzu.
Make sure your Fuzu profile and CV are up-to-date with your current contact information.
Ready to kickstart your customer service career? Apply directly via Fuzu.
Make sure your Fuzu profile and CV are up-to-date with your current contact information.
Other
*Location: Nairobi, Kenya (On-site) *Employment Type: Full-time Shift Pattern: Rotational shifts (includes weekends and public holidays)
*Location: Nairobi, Kenya (On-site) *Employment Type: Full-time Shift Pattern: Rotational shifts (includes weekends and public holidays)