Hotel Customer Support Coordinator | Remote
Position Overview We are seeking dependable, customer-focused individuals to assist clients with hotel and resort planning, reservation support, and accommodation-related questions. The Hotel Customer Support Coordinator helps clients research suitable properties, review available options, organize reservation details, and navigate the planning process from initial inquiry through confirmed arrangements. This role is well suited for individuals who enjoy working with people, researching destinations and accommodations, and providing helpful, personalized service. Training and access to online booking resources are provided.
Key Responsibilities Assist clients with hotel and resort research based on their preferences, dates, and budget
Review available accommodations, property features, and reservation options
Support clients with hotel booking and confirmation details
Communicate important reservation information and updates clearly
Assist with questions, modifications, and other reservation-related needs
Research property locations, amenities, room options, and available services
Maintain accurate client preferences and reservation records
Provide timely follow-up throughout the planning and booking process
Utilize online booking platforms and approved industry resources
Follow established procedures for reservations and client documentation
Deliver professional and courteous customer support
Qualifications Strong customer service and interpersonal skills
Clear written and verbal communication
Excellent attention to detail and organization
Ability to research and compare information online
Comfortable learning new reservation platforms and systems
Ability to manage multiple requests and follow through independently
Previous experience in customer service, hospitality, reservations, or related fields is helpful but not required
Must be 18 years of age or older
Reliable computer and internet access
What Is Provided Fully remote environment Flexible scheduling Training and ongoing educational resources Access to booking and reservation tools Hotel, resort, supplier, and destination resources Continued learning related to accommodations and vacation planning