Communication and Engagement Specialist - Product & Experience
Communication and Engagement Specialist Location: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent
Inspire change. Shape culture. Engage minds.
The Role Capco is seeking a Communication and Engagement Consultant to craft and deliver internal engagement roadmaps that inspire, inform, and activate change. You will work across both small and large-scale transformation programmes, designing content and strategies that build momentum and shape meaningful employee experiences, using approved AI tools and AI-enabled ways of working where appropriate to improve quality and productivity.
What You’ll Do
Design and implement internal communication and engagement plans across transformation programmes
Lead discovery sessions and workshops to understand colleague engagement needs and map communication channels
Create high-quality communications assets, portals, and storytelling frameworks, using approved AI tools where appropriate to support efficient content development
Design and build training content for upskilling audiences
Define success measures, track the effectiveness of engagement strategies, and collaborate with designers and stakeholders to ensure alignment with brand and messaging goals
What We’re Looking For
Experience developing communications strategies for internal change or transformation programmes
Strong storytelling and presentation skills, including confident PowerPoint use
Comfort working with brand guidelines and complex stakeholder environments
Excellent verbal and written communication abilities with strong attention to detail, alongside curiosity about using approved AI tools to enhance ways of working
Experience building training materials and working in agile teams within fast-paced consulting or financial services settings, with appropriate human review and judgement applied to AI-supported outputs
Bonus Points For
Copywriting experience and understanding of human psychology in messaging
Experience delivering communications and engagement activities within change management, transformation, or AI implementation programmes
Adobe Illustrator, InDesign, and basic video production/editing skills
Experience with SharePoint, Google Sites, or internal communications platforms
Motion graphics or animation design capabilities
Prior experience in consulting or Financial Services
Why Join Capco
Deliver high-impact technology solutions for Tier 1 financial institutions
Work in a collaborative, flat, and entrepreneurial consulting culture
Access continuous learning, training, and industry certifications
Be part of a team shaping the future of digital financial services
Help shape the future of digital transformation across FS & Energy.
Benefits
We offer a competitive, people-first benefits package designed to support every aspect of your life:
Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
Family Care: 8 complimentary backup care sessions for emergency childcare or elder care.
Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
Continuous Learning: Your growth, your way - minimum 40 Hours of Training Annually. Take your pick; workshops, certifications, e-learning. Also, Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development.
Healthcare Access: Convenient online GP services.
Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know - we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration - a mindset that shapes how we work with clients and each other every day.