user support technician

Education:

College/CEGEP.

Work setting:

Private sector.

Tasks:

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Supervise other technical support workers in this group.
• Provide business systems, network and Internet support to users in response to identified difficulties.

Transportation/travel information:

Public transportation is available.

Work conditions and physical capabilities:

Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail.

Own tools/equipment:

Cellular phone.

Personal suitability:

Client focus. Efficient interpersonal skills. Initiative. Judgement. Team player. Time management.

Experience:

2 years to less than 3 years.