Reception officer
Job Description& Requirements
About the role We are looking for a Donor Relations Officer tohandle donor inquiries, donation processes, and cashiering duties. Proficiencyin both English and Mandarin Chinese is required for daily communication withour predominantly Mandarin-speaking donors and visitors. The ideal candidateshould be detail-oriented and comfortable working in a temple environment. Joinus if you enjoy interacting with people!
What you'll bedoing
Customer Service& Donor Support
- Provide front-desk assistance to walk-in visitors and donors.
- Manage and respond to phone and email inquiries professionally and promptly.
Donation &Fund Collection
- Oversee donation processes, ensuring proper handling and documentation.
- Perform cashiering duties, handling cash, cheques, NETS, and credit card transactions.
- Maintain accurate donor records and generate reports as needed.
Administrative& Financial Duties
- Perform general administrative tasks, including data entry, filing, and record-keeping.
- Track and manage inventory of adoption items, ensuring proper documentation.
- Prepare daily settlement reports for submission to the finance department.
- Audit cash register float, NETS cards, and other financial items in the front office.
What we'relooking for
- Minimum qualification of 'N' Level or 'O' Level (or equivalent) and above.
- No prior experience required; training will be provided.
- Candidates with relevant experience will be considered for the Executive role.
- Proficient in Microsoft Office applications and general administrative tasks.
- Ability to type in Hanyu Pinyin is an advantage for data entry and donor record management.
- Willing to work on rotating weekends, as well as during key temple events and public holidays (e.g., Chinese New Year, Vesak Day) as required.
Workplace is in the Chinatown area. Candidates are expected to be comfortable working in a temple environment. 7.45am to 5.25pm 5 days a week ( up to 44 hours a week ) One rest day One off day - OT have 1.5